Jobs at USAA

Lead adoption and implementation of AI (including Generative AI) across the bank by developing, validating, and deploying scalable ML models within model risk frameworks. Scout external AI tools, collaborate with business and IT to productionize analytics, mentor junior data scientists, communicate results to nontechnical stakeholders, and ensure regulatory, risk, and compliance requirements are addressed.

Lead development of advanced statistical and predictive models, perform EDA and data integration, translate findings into executive-facing recommendations, operationalize analytics, adopt emerging data technologies, mentor stakeholders, and ensure documentation, validation, and compliance to drive member-focused business outcomes.

Lead marketing analytics and audience strategy, overseeing data science, modeling, and activation to optimize marketing investments. Manage and develop an analytics team, set technical vision, adopt emerging data technologies, collaborate with IT, and ensure analytics drive business decisions and compliance.

Lead development and deployment of marketing audience models by integrating 1st/3rd-party data, resolving identities, and producing production-ready ML solutions. Mentor junior data scientists, collaborate with MarTech/engineering/marketing, ensure model governance under MDC/MRM, communicate results to non-technical stakeholders, and drive analytics prioritization and best practices for scalable marketing activation.

Provide decision support using statistical modeling, quantitative analysis, and data integration to drive member-focused recommendations. Perform EDA, build/validate predictive models, create visualizations and communicate findings to influence mid-to-upper management while ensuring risk and compliance.

Field-based specialist overseeing third-party auto physical damage vendors: onboard, evaluate, and coach vendors; resolve complaints and payment discrepancies; make damage and total-loss determinations within authority; ensure compliance with P&C processes; support surge and catastrophe operations.

Lead credit risk strategy for consumer, card, and deposit portfolios using quantitative analysis, develop and implement credit strategies, monitor performance and regulatory compliance, produce financial and risk reporting, mentor analysts, partner with stakeholders, and drive model or analytics infrastructure improvements to optimize profitable growth within risk appetite.

Lead development and monitoring of credit risk strategies for consumer bank portfolios. Use advanced quantitative analysis and regulatory knowledge to design, implement, and report on credit strategies, mitigate operational and compliance risk, mentor analysts, and present insights to senior leadership to optimize profitable growth within risk appetite.

Lead definition, roadmap, and delivery of enterprise workflow products; translate business needs into requirements and drive modernization, validation, and KPI-driven improvements. Mentor team, manage risks, collaborate with UX, tech, ops and stakeholders, and present business cases to senior leadership.

Lead discovery, delivery, and performance of digital and technology products for Omni Enablement. Drive Salesforce CRM strategy, roadmap, integrations, and omni-channel/contact-center experiences. Use data-driven insights and user-centered design to define requirements, prioritize investments, measure KPIs/KRIs, and mentor teams while ensuring risk, governance, and cross-functional alignment.

Lead GenAI strategy and portfolio management for P&C claims by identifying, prioritizing, and governing use cases. Develop analytical frameworks, define success metrics, build business cases, measure outcomes, and influence cross-functional stakeholders to drive adoption. Provide team leadership, train staff, and ensure governance, risk controls, and scalable operationalization of GenAI solutions.

Manage moderately complex property liability litigation under Homeowner/Renter/Umbrella policies. Develop defense/settlement strategy, collaborate with defense counsel, represent USAA at mediations/trials, control litigation budget and vendor performance, and ensure regulatory compliance and high member service.

Lead analytics for GenAI-driven claims decisioning: evaluate and optimize AI recommendations, run experimentation and causal analyses, extract insights from unstructured text with NLP, ensure responsible AI governance, translate analytics into operational decisions, and collaborate with cross-functional teams to implement and monitor solutions.

Lead evaluation and optimization of GenAI-driven claims decisions using experimentation, causal inference, and NLP on unstructured claims data. Translate insights into actionable recommendations, document methodology, support operationalization, and ensure responsible AI governance and compliance.

Lead analytics partner to business and IT, managing reporting, data analysis, and complex projects. Serve as subject-matter expert, advise on ad hoc and strategic analytics, oversee team deliverables, integrate analytics into business processes, ensure compliance, and identify automation/AI opportunities to improve operational performance.

Lead and execute claims operations strategy for P&C lines, delivering member experience, operational results, risk and regulatory compliance. Sponsor large-scale transformations, build and coach executive claims teams, collaborate with senior leaders, and design servicing solutions across process, technology, workforce, third parties and analytics.

Design, implement, and support enterprise Microsoft Teams and collaboration platforms. Lead complex troubleshooting and incident resolution, automate infrastructure-as-code in CI/CD pipelines, drive migrations and feature rollouts, maintain governance and documentation, and mentor other engineers to improve operational practices and reliability.

Lead definition and research of member lifecycle stages, synthesize multi-source data to map journeys, set KPIs, track cohorts/LTV/churn, analyze P&L drivers, influence business strategy, run A/B or multivariate tests, and guide team members while collaborating with stakeholders across product, pricing, marketing, risk, and member experience.

Lead and administer complex life/annuity reinsurance processes including treaty administration, claims processing, financial and regulatory reporting, reconciliations, audit support, controls, and special projects. Interpret treaty language, mentor team members, collaborate with business partners, and drive process improvements and system implementations.

Lead Consumer Lending product marketing strategy and a team of product marketers to drive digital-first acquisition, campaign planning and optimization, budget allocation for efficient CPA, stakeholder alignment with Product/Risk/Analytics, and talent development while ensuring risk, compliance, and brand stewardship.