Jobs at USAA

Leads strategy, governance, testing, and optimization for P&C insurance marketing landing pages. Develops audience-focused journeys, personalized digital experiences, performance measurement frameworks, and experimentation programs to improve engagement and conversion. Partners with product marketing, design, web, analytics, content, and operations teams while ensuring brand consistency, accessibility, regulatory compliance, and operational excellence.

Leads multiple complex technical projects and project teams delivering investment technology solutions. Responsibilities include planning and controlling scope, schedule, budget, resources, risks, dependencies, architecture, governance, and stakeholder communications. The role mentors technical project managers, drives Agile and Waterfall delivery, removes impediments, manages vendors and business relationships, and ensures regulatory compliance. Investment services, broker-dealer platform, enterprise leadership, and multi-vendor experience are preferred.

Leads enterprise technology risk and controls programs across data, AI, cybersecurity, cloud, infrastructure, and software development. Advises executives, oversees risk assessments, control monitoring, regulatory and audit readiness, issue remediation, risk metrics, and governance. Builds scalable first-line controls and AI governance practices while managing a high-performing risk and controls team.

Designs, develops, tests, and maintains complex Java software solutions for an investment services platform. Troubleshoots production issues, performs systems analysis, follows the software development lifecycle, participates in architecture and design reviews, mentors junior engineers, and reviews code. The role emphasizes full-stack Java development, API design, containerization, CI/CD, cloud infrastructure, Kafka-based streaming, batch processing, workflow integration, and scalable solution architecture.

Develops product strategy, evaluates new offerings and partnerships, analyzes market and member data, supports product launches, coordinates product communications, and ensures compliance with legal, regulatory, and risk requirements. Partners with sales, service, digital, and phone teams to improve product performance and delivery using Agile methodologies.

Leads complex, cross-functional marketing programs from strategy through execution and benefits realization. Establishes roadmaps, governance, budgets, risk controls, and change plans while aligning Marketing, Technology, Analytics, Risk, Finance, and external partners. Facilitates executive decision-making, manages dependencies and tradeoffs, reports program health, and ensures adherence to program management and compliance standards.

Leads national paid media strategy, planning, execution, optimization, and measurement across TV, streaming, programmatic video, and social video. Manages large budgets, agency relationships, audience targeting, Upfront planning, testing, and performance analytics. Partners with stakeholders and executives to align campaigns with brand strategy and business goals, ensures compliance, and mentors media team members.

Supports enterprise identity proofing and assurance products across enrollment, re-verification, step-up proofing, and profile recovery. Translates fraud, regulatory, business, and member needs into identity service requirements and roadmap initiatives. Partners with technology, architecture, engineering, security, fraud, compliance, and experience teams to deliver risk-tiered capabilities. Supports risk assessments, business cases, KPI/KRI analysis, product improvement tracking, and stakeholder communications.

Leads strategy, discovery, delivery, optimization, and performance of digital claims products and customer-facing web experiences. Develops roadmaps, requirements, business cases, and hypotheses; uses research, analytics, and user-centered design to improve adoption and member experience. Coordinates cross-functional teams, communicates recommendations to leadership, manages product risks, and drives technology and digital initiatives from conception through market validation.

Leads USAA’s social media and media strategy, including organic, paid, influencer, creator, and employee advocacy programs. Directs content development, platform experimentation, budgets, agency relationships, analytics, KPIs, and risk compliance. Builds and manages a high-performing team while partnering with Brand, Creative, Communications, Legal, Compliance, Risk, and business stakeholders. Presents strategies and performance insights to senior leaders and connects social activity to engagement, traffic, leads, sales, and retention.

Leads business and data analytics strategy for P&C pricing, partnering with Pricing, Actuarial, technology, and executive stakeholders. Oversees requirements gathering, portfolio prioritization, data platforms, reporting, governance, analytics delivery, risk management, and modernization initiatives. Guides high-performing teams, translates complex business needs into technical solutions, influences architecture decisions, and uses data-driven insights to support strategic business outcomes.

Manages deposits and payments product strategy, governance, performance analysis, market research, product launches, risk compliance, and lifecycle decisions. Develops recommendations using profitability, competitiveness, sales, transaction, and member data. Partners with sales, digital, legal, compliance, risk, and external providers while supporting product communications and payment industry trend analysis.

Leads property and casualty insurance product strategy, state-specific profit and growth objectives, market analysis, regulatory partnerships, and product performance improvements. Uses SAS, SQL, Tableau, R, and other data tools to analyze P&L, customer, competitive, and marketing data. Presents recommendations to executives, develops multi-year strategies, manages risk and compliance, and coaches team members.

Manages property and casualty insurance product strategy for assigned states, using data analysis, financial and competitive metrics, and regulatory insights to drive profitable growth. Develops state strategies, evaluates product performance, identifies market opportunities, partners with pricing, underwriting, claims, compliance, and regulatory stakeholders, and presents recommendations to leadership. Builds performance reports, supports product launches and process improvements, and provides team guidance on product initiatives.

Owns and prioritizes product backlogs for Claims Modernization Agile teams, translating business needs into user stories, features, and epics. Partners with stakeholders, subject matter experts, and technical teams to deliver compliant solutions, manage risks, measure adoption, and support change. Leads across multiple teams and domains, mentors Product Owners, and guides products through the full delivery lifecycle using Agile, Waterfall, and SAFe methodologies.

Investigates moderate- to high-complexity auto insurance claims for subrogation recovery or defense through arbitration. Analyzes loss facts, statements, records, policies, laws, evidence, damages, and arbitration rules; prepares claim contentions; identifies recovery opportunities; reimburses deductibles; and serves as an arbitration panelist. Maintains compliance with risk policies while negotiating settlements and documenting accurate decisions.

Supports development and launch of digital-first P&C auto products, monitors product and underwriting performance, analyzes market and member data, develops product strategies and value propositions, coordinates compliance and risk controls, and guides operational teams through product enhancements and releases.

Leads fraud strategy for authentication and member identity systems, including analytics, fraud rules, Alloy platform migration, UAT, Actimize data integration, and Snowflake analytics pipelines. Manages a fraud strategy team, monitors emerging risks, develops policies and procedures, oversees detection and alert-generation systems, and ensures compliance with financial crime and banking regulations. The role requires extensive stakeholder collaboration, technical data expertise, and leadership of strategic fraud initiatives.

Leads underwriting measurement strategy for Property & Casualty insurance by designing analytical frameworks, developing performance metrics, evaluating profitability and member impact, and translating complex data into strategic recommendations. Partners with Finance, Pricing, Underwriting, Marketing, Sales, and leadership teams to influence decisions, optimize processes, identify risks, and improve business outcomes. Provides team leadership, guidance, and training while ensuring compliance with risk policies.

Leads development, launch, and maturation of digital-first P&C auto insurance products. Monitors product and underwriting performance, analyzes member and market data, develops product strategies and value propositions, and coordinates compliance, risk, legal, claims, operations, and technical partners. Evaluates product enhancements, manages product lifecycle activities, supports distribution channels, and presents recommendations to leadership.