Jobs at USAA

Drives digital-first product marketing campaigns to acquire new members and deepen existing member relationships. Responsibilities include campaign planning, direct-response marketing, agency and stakeholder management, budget allocation, analytics, compliance, performance measurement, optimization, and continuous testing. The role focuses on sustainable growth and efficient cost per account within financial services.

Leads cross-functional efforts to optimize digital experiences and marketing funnels across the member journey. Uses customer insights, analytics, experimentation, and performance data to improve engagement, conversion, and business outcomes. Develops strategic recommendations, business cases, and optimization practices; influences stakeholders, manages complex initiatives, monitors performance, and communicates insights to senior leaders. Mentors peers and helps establish emerging digital experience and marketing effectiveness capabilities.

Investigates and responds to moderately complex cloud security incidents across AWS, Azure, Google Cloud, and SaaS platforms. Monitors systems for suspicious activity, performs root cause analysis, contains threats, documents findings, and improves detections, controls, automations, and response workflows. Collaborates with engineers, threat hunters, and security leaders while applying cloud security, incident response, risk management, and compliance practices.

Directs end-to-end consumer credit card acquisition strategy across digital, partner, direct mail, retail, branch, and performance marketing channels. Leads funnel optimization from demand generation through activation, manages acquisition economics and portfolio quality, develops product and sales strategies, and partners with marketing, underwriting, risk, analytics, finance, and operations. Oversees executive reporting, regulatory compliance, product P&L, and a team of individual contributors.

Lead adoption and implementation of AI (including Generative AI) across the bank by developing, validating, and deploying scalable ML models within model risk frameworks. Scout external AI tools, collaborate with business and IT to productionize analytics, mentor junior data scientists, communicate results to nontechnical stakeholders, and ensure regulatory, risk, and compliance requirements are addressed.

Lead development and monitoring of credit risk strategies for consumer bank portfolios. Use advanced quantitative analysis and regulatory knowledge to design, implement, and report on credit strategies, mitigate operational and compliance risk, mentor analysts, and present insights to senior leadership to optimize profitable growth within risk appetite.

Leads organizational change initiatives for USAA’s Property & Casualty Portfolio Management Office. Develops change strategies, readiness assessments, sustainment plans, and communications; partners with stakeholders and executives; coaches leaders; manages resistance; mentors junior change professionals; and ensures risks and compliance requirements are addressed. The role requires onsite work four days per week in specified locations.

Leads development, launch, and post-launch management of digital-first auto insurance products. Analyzes performance, member needs, competitive intelligence, and business data to guide product strategy and enhancements. Coordinates with Legal, Compliance, Risk, claims, operations, technology, and distribution partners to ensure compliant execution. Develops value propositions, evaluates buy-build-partner decisions, manages product experiments, and presents recommendations to executive leadership.

Lead credit risk strategy for consumer, card, and deposit portfolios using quantitative analysis, develop and implement credit strategies, monitor performance and regulatory compliance, produce financial and risk reporting, mentor analysts, partner with stakeholders, and drive model or analytics infrastructure improvements to optimize profitable growth within risk appetite.

Drive fraud strategy, policy, and analytics for money-movement fraud. Build and manage fraud rules, analyze moderately complex data sets using SQL/Python/SAS and BI tools, create predictive models and visualizations, consult stakeholders, and ensure fraud risk is identified and controlled across payment channels.

Manage a team of auto/property claims employees, ensuring quality, compliance, and operational effectiveness. Coach, hire, and develop staff, handle escalations, optimize workloads, and lead process improvements to enhance member experience and risk controls.

Leads USAA’s enterprise Concentration of Risk framework, using actuarial, catastrophe, climate, statistical, and predictive analytics to identify risk concentrations and guide pricing, underwriting, growth, profitability, and capital decisions. Partners with cross-functional teams and executives, develops risk metrics and mitigation strategies, governs enterprise reporting, manages vendors, and communicates complex recommendations to senior stakeholders.

The Assistant General Counsel will provide legal counsel, manage litigation, and advise on regulatory and compliance risks while collaborating with internal clients and outside counsel.

Lead competitive intelligence for the Annuity business: research and synthesize competitor products, pricing, distribution, and market trends; run complex analyses and predictive projects; translate findings into strategic recommendations for senior leadership; mentor team members and ensure risk/compliance alignment.