Director, Product Development (Modernization)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Join the Modernization Team and Lead a high performing team charged with building and designing product across the country on a new technology stack. We’re transforming how we protect our members - modernizing products, processes, experiences, and technology. Our vision is simple: deliver products with purpose and precision by ensuring they are designed with a member-first focus. We connect strategy to design and execution, ensuring every investment of time, talent, and capital moves us closer to a smarter, stronger, and more member-centric future.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Chesapeake, VA, Colorado Springs, CO or Tampa, FL

Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members.

• Oversee the development and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develop and finalize recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business.

• Develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).

• Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Leverage cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.

• Lead a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develop and communicate new product value proposition for the line of business across teams and levels of leadership.

• Ensure product development team deliver sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.

• Direct the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch.

• Coordinate with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Coach and develop employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results. ​

What you have:

• Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years’ relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.

• Minimum 3 years’ direct team lead or management experience.

• Experience developing product strategies, product plans and product roadmaps.

• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Experience leading an agile product development process, managing multiple products simultaneously.

• Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.

What sets you apart:

• Demonstrated ownership and accountability for complex, regulated products, with responsibility spanning strategy, delivery, launch, and post‑launch performance.

• Experience developing, testing, and evolving pricing or product strategies using data, experimentation, and performance measurement.

• Strong analytical judgment, with the ability to interpret data, validate assumptions, and challenge existing approaches.

• Deep understanding of end‑to‑end product experiences, including member interactions across digital and service channels.

• Proven ability to partner across Product, Pricing, Data, Technology, Operations, and other stakeholders to drive integrated outcomes.

• Effective matrix and informal leadership, influencing outcomes across teams and leadership levels without direct authority.

• Ability to lead through ambiguity, bringing structure, clarity, and momentum in complex, high‑impact environments.

Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.