PASA Case Manager

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.
Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.
We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

We are seeking a dedicated and experienced professional to join us as PASA Case Manager. This role will report into the PASA Program Lead – Colorado. This is a Full-Time Hybrid position based in Denver, CO.​

As the PASA Case Manager, you'll play a vital role in delivering person-centered care coordination for our PASA service lines in Colorado, including Community Connector, Homemaker Enhanced, Respite, and Supported Community Connector. With 2-3 years of hands-on experience in the PASA program, you'll manage patient intake, onboarding, caseloads, and ongoing support to ensure seamless service delivery on our established family CNA and IHSS foundation.​

You'll handle day-to-day care coordination, collaborating with families, attendants, case managers, and stakeholders to support HCPF-compliant care plans and quality outcomes.​

• Manage patient intake and onboarding processes, including assessments, care plan development, and initial service setup.​

• Oversee a caseload of PASA participants, coordinating services, monitoring progress, and adjusting plans as needs evolve.

• Provide ongoing patient support, including family check-ins, attendant guidance, incident reporting, and care continuity.​

• Ensure compliance with HCPF PASA regulations, operational memos, and documentation requirements like EVV and physician attestations.​

• Collaborate with the PASA Program Lead and cross-functional teams to resolve issues, optimize service delivery, and track utilization metrics.​

• Maintain accurate records in our EMR or similar systems, preparing reports on caseload status, outcomes, and quality improvements.

• Build relationships with CMAs, CCBs, and referral partners to facilitate smooth transitions and program growth.​

• Participate in training, quality reviews, and continuous improvement initiatives for PASA services.

• 2-3 years of direct experience as a case manager or similar role specifically within Colorado's PASA program (CES/SLS Waivers).

• Familiarity with PASA services such as Community Connector, Homemaker Enhanced, Respite, or Supported Community Connector.​

• Experience in care coordination, patient onboarding, caseload management, and Medicaid home health compliance.

• Strong organizational skills with proficiency in Google Workspace, Salesforce, or equivalent tools for documentation and reporting.

• Excellent communication and empathy, with the ability to support diverse families in a person-centered approach.​

• Ability to work independently in a fast-paced, hybrid environment while thriving in ambiguity.​

• Located in the Denver metro area; willing to travel across Colorado as needed.​

• Bachelor's degree in social work, nursing, healthcare administration, or related field (preferred).

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.