NonStop Support Engineer

Job Description Summary

Design specific infrastructure solutions to support the broader technical architecture of how servers, networks, and storage systems work together to support the needs of the organization. Ensure that security, business operations, and business requirements are taken into account. Contribute to the development and maintenance of technical roadmaps, monitor infrastructure performance, and suggest improvements where necessary.

Job Description

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week (10-12 days a month ) at the following office location: Corporate Office, St. Petersburg, FL or Denver, CO.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Administers and manages complex enterprise technology solutions.  Acts as primary support and central point of contact on large HPE NonStop/Tandem environment with significant impact across the firm. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems.  Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.  Makes judgements and recommendations based on analysis and knowledge.      

Responsibilities: 

• Administer and maintain complex HPE NonStop systems across development, test, and production environments.

• Perform implementations and upgrades in compliance with security and change control guidelines

• Ensure availability, security, and integrity of the environment

• Monitor systems to maintain the stability of the environment by monitoring dashboards & alerts

• Troubleshoot and remediate or escalate issues as appropriate

• Manage the evaluation and implementation of new products and technologies which typically cover a broad variety of enterprise-class infrastructure disciplines

• Create or update documentation for system specifications, system configuration, troubleshooting, flow charts and technical diagrams

• Ensure adherence to Service Level Agreements regarding application availability.

• Serve as central point of contact and as a liaison to other IT departments and vendors regarding installations, maintenance, licensing, upgrades, and issue remediation.

• Evaluate and identify ways to automate, streamline, and improve day-to-day maintenance and administrative practices

• Participate in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans

• May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy, and delivering results on time.

• May require non-traditional shift outside of core business hours including night and/or weekend hours in support of work such as upgrades, Disaster Recovery tests, etc. 

• Requires participation in a 24x7 on-call rotation once every 8 weeks

• Special projects and/or assignments may require travel.  Associates not located in Home Office may be required to travel depending on location and business need

• Performs other duties and responsibilities as assigned

Required Skills:

• Knowledge/Skills Concepts, principles, and practices of Infrastructure Support Required

• Strong troubleshooting skill required

• Open to learning new technologies required

• Familiarity with monitoring tools required

• Core NonStop concepts including the following: 

  • Security (Xygate product suite)

  • MiddleWare (IBM MQ, iTP WebServer, REST Calls)

  • HP NonStop databases (Enscribe, SQL/MP, SQL/MX)

  • Integration of the NonStop with Enterprise applications/software (LDAP, SailPoint, CyberArk)

Preferred Skills:

• Back-ups (ETI-Net BackBox)

• Automation through use of macros (TACL)

• Prognosis, Remote Analyst

• Understanding of replication methodologies (Oracle Golden Gate)

• Familiarity with monitoring tools (Prognosis, Remote Analyst)

• Working knowledge on Windows platform technology is a plus

• Working knowledge on Linux platforms is a plus

• Reporting tools such as Tableau, SPLUNK is a plus

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Computer Engineering, Bachelor’s: Computer Systems Analysis, High School (HS) (Required)

Work Experience

General Experience - 6 to 10 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

#LI-TC1