National Account Director, Customer Solutions, J&J Medtech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

This is a remote role available in multiple cities within the states of Texas, Arizona, Colorado, California or Washington. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application.

At Johnson & Johnson, we are committed to fostering an inclusive environment where talent and passion thrive. We are seeking a dedicated National Account Director (NAD) to take strategic leadership over our largest health systems across the Western U.S., with preferred locations in Texas, Arizona, Colorado, California, or Washington—within forty miles of a major airport.

This role reports to the Area Vice President of National Accounts and acts as the company’s quarterback, representing all three MedTech business units—Surgery, Orthopedics, and Electrophysiology—and developing enterprise-wide strategies that make a real difference in patient care and organizational success.

We are the world's most broadly-based manufacturer of Pharmaceutical and MedTech products, committed to providing high-quality, scientifically sound solutions that heal, cure, and improve quality of life. Our ambition is to work together to shape innovative approaches that benefit patients, our communities, and our organization.

In this vital role, we will build and deepen long-term strategic relationships within major National Health Systems, serving as the primary point of contact to promote both immediate and sustained account growth. We will focus on developing genuine, positive relationships with key decision-makers, including supply chain leaders, value analysis committees, peri-operative teams, and other influential groups—collaboratively crafting system-wide product decisions that serve all stakeholders. We will develop and implement innovative IDN strategies to accelerate key performance metrics such as revenue growth, improved pricing, new product launches, and digital capital positioning, ensuring that our efforts align with our shared mission.

We will work together to coordinate with account teams and aligned business partners across the Field Sales Organization (FSO), fostering a team-oriented process that drives shared success. We take ownership of contract management activities—guiding RFPs, renewals, deal creation, and ensuring smooth performance and compliance—while expanding access to key product categories and introducing new innovations aligned with JJMT’s strategic goals.

As an Account Team leader, we will align efforts toward broader enterprise objectives, working closely with business unit leaders, as well as national and regional (GPO) account teams. Our strategic approach will include designing contract strategies and pricing across multiple platforms and product lines, including multi-franchise and overlay programs.

We believe success comes from strategic account planning, strong leadership, and keen business insights. We leverage data analytics, financial acumen, and a deep understanding of the healthcare ecosystem to shape impactful action plans. We value high-level mediation, clear communication, and the ability to work through ambiguity to achieve the best outcomes.

We are committed to providing reasonable accommodation to support a diverse and inclusive workplace. If you are passionate about driving innovative solutions, building meaningful partnerships, and making a lasting impact on healthcare, we invite you to explore this opportunity with us. Together, we can make a difference and grow within a market-leading organization dedicated to mastery and excellence.

Qualifications

Education:

• Bachelor’s Degree required.
• MBA or equivalent experience preferred.

Experience & Required Skills:

• 10+ years of healthcare business experience
• Deep understanding of the U.S. healthcare market, including industry trends, large health system dynamics, legal, and compliance requirements.
• Experience in account management, contracting, marketing, or sales leadership.
• Critical thinking, problem-solving, and financial acumen
• Proven ability to develop strategic contracting proposals and deliver high-impact customer outcomes.
• Strong influence across multiple teams, with an enterprise approach
• Knowledge of GPOs and healthcare contracting strategies
• Relevant product knowledge in Orthopedics, Surgery, Electrophysiology, Capital, Digital, Robotics.
• Travel: Willingness to travel 30% of the time, with flexibility to balance work and life.

The anticipated base pay range for this position is $120,000 to $207,000

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

· Vacation – up to 120 hours per calendar year

· Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

· Holiday pay, including Floating Holidays – up to 13 days per calendar year

· Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.