Manager / Sr. Manager, Domestic Logistics

Location: Denver, CO 
Department: Supply Chain
Reports to: VP of Operations
Classification: Full-time, Exempt

At Havenly Brands, we believe everyone deserves a home they truly love. Founded in Denver in 2014, Havenly has grown into the #1 online interior design service in the U.S., pairing design innovation with a growing portfolio of beloved home furnishing brands—including Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank.

Our mission is to make beautiful, functional design more accessible to all by merging best-in-class furniture and home goods with personalized, tech-enabled designer services. We're reimagining the future of home—one that is expressive, attainable, and distinctly personal.

We’re seeking an experienced, strategic Manager/ Senior Manager of Domestic Logistics to join our growing Operations team. This leader will oversee all aspects of domestic logistics and fulfillment across our brands, with a strong focus on 3PL performance, warehouse operations, and full-cycle logistics strategy. This role will report to the VP of Operations and play a key part in scaling a unified, efficient supply chain that supports both operational goals and an exceptional customer experience.

• Use data-driven insights to support strategic planning, execution, and ongoing operations across brands.
  
• Establish and refine KPIs to measure operational effectiveness and identify areas for improvement.
  
• Develop performance dashboards and executive-ready reports to guide cross-functional decision-making.
  
• Help create an agile and flexible supply chain that can quickly scale and pivot based on upstream disruption and changes in customer needs.
  

• Own the fulfillment P&L, aligning warehouse operations with company cost targets and broader strategic goals.
  
• Monitor and report on 3PL warehouse KPIs including inbound/outbound projections, service levels, order accuracy, and shipping timelines.
  
• Oversee logistics for both in-stock and made-to-order products across DTC, retail, and wholesale channels.
  
• Conduct regular on-site 3PL audits to drive improvements in operational efficiency, scalability, and service quality.
  
• Ensure compliance and timely execution across all fulfillment channels.
  

• Manage the end-to-end logistics process including returns, exchanges, and damaged goods workflows.
  
• Partner with Product Integrity, Design, and Client Experience teams to improve packaging, shipping methods, and last-mile delivery strategies.
  
• Act as the voice of the customer in all supply chain operations, championing a seamless delivery experience.
  

• Leverage platforms like NetSuite, Manhattan, Shopify, and internal tools to streamline fulfillment processes and reduce errors.
  
• Manage system integrations and troubleshoot operational issues related to logistics tech stacks.
  
• Translate operational needs into product/engineering requirements for new channels and product categories.
  

• 7+ years of experience in domestic logistics and supply chain management, including 2+ years in a leadership role.
  
• Proven ability to lead 3PL relationships and scale logistics operations in a high-growth, consumer-focused environment.
  
• Deep knowledge of domestic transportation networks, regulations, and logistics best practices.
  
• Proficient in NetSuite (ERP) and Excel; experience with Looker and additional analytics tools is a plus.
  
• Background in inventory modeling, demand forecasting, and warehouse reporting.
  
• Strong cross-functional collaborator and relationship-builder across Product, Finance, Design, and Customer Experience teams.
  
• Clear communicator and effective problem solver who can turn data into actionable strategies.
  
• Familiarity with packaging and sustainability trends in reverse logistics and fulfillment.
  
• Bachelor’s degree in Supply Chain, Logistics, or a related field; advanced degree a plus.
  
• Established network of logistics vendors and deep understanding of their performance levers is highly desirable.
  

• Competitive compensation & bonus opportunities
  
• Generous PTO and paid volunteer days
  
• Comprehensive health benefits (Medical, Dental, Vision, Disability)
  
• 401(k) retirement plan
  
• Paid parental leave
  
• Annual design credits and employee discounts across all brands
  
• Free access to Havenly design services
  

At Havenly, we believe a beautiful home begins with a welcoming workplace. We celebrate our team’s diverse backgrounds and perspectives and are committed to building a culture of inclusion and belonging. We encourage applicants from all backgrounds to apply—even if you don’t meet every qualification.