Manager, Solutions Engineer

Posting Open Date: 7/15/25

Anticipated Posting Close Date*: 9/15/25

*Job posting may close early due to the volume of applicants.

Fastly is looking for an exceptional customer-centric leader to manage a team of Solutions Architects and Engineers. Fastly’s Solutions Architects and Engineers provide expert-level technical guidance to customers integrating our products into their application stacks. This means we are working with the latest innovations in technology, learning about them, and using our experience, considering how they are best used. Our engagement with customers starts with service onboarding, configuration migration, traffic go-live, and training. We also continue to work with customers as they get on board, helping integrate our services with their applications to ensure customers get the most out of Fastly.

As the Manager of Solutions Engineering, this role is responsible for providing effective leadership across the team to ensure successful customer onboarding and retention through high value deliverables on designated cases. Key activities include driving internal alignment to ensure a high quality customer experience, measuring technical and performance results, assisting with customer scoping and escalations, providing feedback and coaching to develop the team, creating operational plans to scale team impact. 

What You'll Do:

• Manage a team of highly-technical Solutions Engineers and Architects ensuring overall customer success
• Develop strategic direction and execute on key objectives for Solutions Engineering
• Build and maintain relationships with key stakeholders in Client Services, Sales, Product and Engineering.
• Champion customer asks internally, including escalations, risks, new opportunities, product features and technical requirements for maintaining and growing customer relationships. 
• Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs. 
• Identify and resolve gaps in tooling and business processes

What We're Looking For: 

• 8 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, customer-facing DevOps Engineer, Technical Account Management, Solutions Architect
• 2+ years of relevant experience leading people associated with technical management of client relationships
• Demonstrated experience and success in handling client relationships either on a primary or secondary basis
• Exceptional communication skills, detail-oriented, and self-motivated leader with strong analytical skills. 
• Broad technical expertise including cloud and internet architecture, as well as scripting/software development experience 
• Ability to embrace change while maintaining focus on results and customer experience 
• Capable and willing to travel for customer meetings as necessary

Work Hours:

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

• Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

This position may require travel as required by your role or requested by your manager.

Salary: 

The estimated salary range for this position is $122,280.00 to $172,632. 

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.