Manager, Quality Assurance

Strategy & Enablement

• Define and drive a modern, scalable QA strategy across all IT functions (software development, data, SaaS applications, and integrations).
• Develop quality strategies that flex across delivery models, recognizing when to apply Agile, hybrid, or traditional methodologies to ensure fit-for-purpose QA practices.
• Introduce and govern standards for test planning, defect management, and release quality metrics.
• Promote shift-left testing and early QA engagement in planning, design, and architecture phases.
• Advocate for quality to be built into every phase of the solution lifecycle — from ideation and design to delivery and support.
• Drive culture of innovation and collaboration to rapidly deliver high-quality products that achieve business results.
• Champion automation as a foundational element of the QA strategy, enabling faster feedback loops and reliable, repeatable testing.
• Use data and quality metrics to inform decision-making, support continuous improvement, and drive accountability for high-quality delivery.
• Stay up-to-date with industry trends, emerging technologies, and best practices in QA and testing; identify opportunities to evolve QA practices.

Team Development & Partnership

• Lead, coach, and develop a high-performing, motivated, connected and engaged QA team.
• Model a collaborative leadership style that demonstrates a growth mindset, emphasizes teamwork, values contributions, and encourages participation in achieving organizational goals.
• Collaborate with development managers and business stakeholders to ensure consistent QA practices across teams.
• Maintain a continuous improvement mindset to evaluate, evolve, and calibrate QA practices and team performance.

Tools, Technology & Delivery Quality

• Design and develop comprehensive test strategies, frameworks, and methodologies to for QA across APIs, ETL pipelines, databases, Salesforce, ServiceNow, and other SaaS platforms.
• Leverage AI and ML-based QA tools to enhance test case generation, regression testing, and defect prediction.
• Oversee QA planning and execution efforts, with the ability to step in and participate hands-on when needed to support team capacity or unblock issues.
• Ensure QA processes are aligned with agile delivery models and CI/CD pipelines to support efficient and reliable releases, while integrating with DevOps practices where applicable.

• 8+ years of experience in QA or Quality Engineering, including leadership of distributed teams.
• Strong leadership skills with a track record of coaching and mentoring high-performing teams.
• Hands-on experience testing across diverse platforms: web applications, APIs, data pipelines, data warehouses, and SaaS platforms like Salesforce and ServiceNow.
• Proven success implementing test automation frameworks (UI, API, DB) using tools such as Selenium, Postman, Cypress, or Playwright.
• Experience supporting both Agile and traditional (e.g., waterfall or hybrid) delivery models, with an ability to tailor QA processes accordingly.
• Customer-focused mindset with an understanding of how quality impacts end-user experience and business value.
• Demonstrated ability to leverage data and metrics to drive decisions and improvements.
• Strong analytical and problem-solving skills; highly detail-oriented.
• Strong interpersonal and communication skills with the ability to build trust and drive cross-functional alignment.

• Proficient in tools such as Azure DevOps, Jira, Git, Postman, Swagger, Wiki, SharePoint, and Microsoft Teams.
• Familiarity with AI-enhanced testing tools or techniques (e.g., test impact analysis, self-healing tests).
• Experience non-functional testing such as performance, concurrency and load testing.
• Experience in a regulated or compliance-heavy industry.
• Professional Certifications in DevOps, Agile, SAFe, ITIL or related disciplines.

Base Pay Range: Annualized salary range offered for this position is estimated to be $119,000 - $132,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications. 

Variable Pay: Discretionary annual bonus, based on personal and company performance.