Head of QA / QA Engineering Manager

We're seeking a Head of QA to own and build our quality assurance function from the ground up. You'll architect our automation strategy, establish testing practices for our Chrome Extension and core SaaS platform, and build the QA team as we scale. This is a leadership role reporting to the CEO with clear growth trajectory.

Strategic Leadership (40%)

• Own the entire QA function - strategy, process, tooling, and team
• Build QA team and practices to support rapid scaling
• Collaborate with engineering leadership on SDLC improvements
• Drive quality metrics, reporting, and continuous improvement initiatives
• Navigate and help resolve existing technical debt challenges

Automation Architecture (35%)

• Design and implement comprehensive test automation framework from scratch
• Architect Chrome Extension testing strategies and tooling
• Build API, UI, and integration test suites for our SaaS platform
• Establish CI/CD testing integration with our blue/green deployment pipeline

Team Development (25%)

• Mentor and develop existing junior QA team member
• Hire and scale QA team as business grows
• Establish QA career development paths and standards

• Cloud: AWS, Google GCP, Kubernetes
• Data: Elasticsearch, PostgreSQL
• Process: Jira, Kanban workflows, Jenkins
• Testing: You'll choose and implement the framework
• Reality Check: Some technical debt to work through strategically

• This role is based in Denver, Colorado and requires regular in-office presence
• 7+ years in QA or software engineering with 3+ years in leadership/management roles
• Proven track record building QA and CI/CD functions from scratch (ideally at multiple companies)
• Chrome Extension testing expertise - critical for our platform
• Experience managing both technical debt remediation and new feature development
• Team building experience - hiring, developing, and scaling QA teams
• Modern SaaS testing experience (APIs, microservices, cloud platforms)
• Hands-on automation architecture experience
• Experience with compliance testing (SOC2/ISO27001 preferred)

• Proven leader who can build teams and processes
• Strategic thinker with hands-on execution ability
• Experience with scaling challenges - technical debt, rapid growth, resource constraints
• Collaborative leadership style - you'll work directly with CEO and engineering leads
• Quality-first mindset balanced with business pragmatism

Ombud is revolutionizing enterprise B2B sales through AI-powered knowledge management and sales automation. Our platform serves Revenue Operations teams at 100+ enterprise customers including Workday, UKG, CSG Systems, and Prudential. We combine response management, agentic sales engineering capabilities, and AI-powered proposal automation to streamline complex, high-volume sales processes.

Through our flagship products—Ombud's core platform and Ombuddy, our AI Native Agentic Sales Engineer—we're building the AI Operating System for B2B sales teams. Our mission is simple: Make a Sales Engineer's Life Great by automating the tedious while scaling expertise across their revenue organizations.

Our Values (PIRCC)

Progressive: We think ahead and act with purpose. 
We are forward‑thinkers, always seeking to learn and evolve. We’re not just adapting to change; we’re driving it. We look ahead of the curve and push Ombud to lead in innovation and industry advancement.

Integrity: We do what's right, even when no one is looking. 
It’s the backbone of how we operate. We foster trust and honesty, where commitments are honored and ethics aren’t negotiable. Ombuddies act responsibly and transparently—with each other and with our clients.

Resourceful: We solve problems with creativity, focus, and grit.
We practice intelligent innovation—doing more with less, thinking outside the box, and turning challenges into opportunities. We’re everyday problem‑solvers who bring creativity to the table.

Customer‑Centric: We succeed when our customers succeed.
Customers sit at the center of our decisions. We work to deeply understand and anticipate needs so every choice improves their experience and outcomes.

Community: We build belonging in real life.
We foster a culture where showing up matters—whether it’s collaborating in the office, solving problems side-by-side, or partnering closely with our customers. We build trust, momentum, and belonging through real-life connection.

Ombud is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.