Manager, FareHarbor Websites

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Sites Manager serves as a key commercial leader responsible for driving the global growth, scalability, and operational excellence of FareHarbor Sites (FHS). This role is central to shaping and executing the strategy that expands FareHarbor’s footprint, strengthens client partnerships, and delivers measurable revenue impact across global markets.

This leader will oversee a global, cross-functional organization — including Client Success, Training, and Enablement — ensuring consistent performance, scalability, and alignment to FHS and FareHarbor’s commercial objectives. The ideal candidate brings a strategic and data-driven approach, combining commercial acumen with operational discipline to optimize client retention, accelerate adoption of high-value services, drive revenue and enhance the overall customer experience.

They are a motivational and results-oriented leader who can move seamlessly between high-level business strategy and hands-on execution — ensuring FHS not only meets but exceeds its global growth, efficiency, and client satisfaction goals.

What you’ll do here:

• Lead, mentor, and develop global teams across Technical Training, and FHS Commercial and Enablement, fostering accountability, clarity, and collaboration.
• Inspire high performance through clear direction, consistent feedback, and professional development opportunities.
• Partner with regional and global leaders to define strategy, align priorities, and deliver on department and shared commercial targets.
• Promote a culture of ownership, innovation, and operational excellence within the commercial organization.
• Manage performance reviews, set objectives, and build succession plans for direct reports.

• Own and deliver on KPIs, including but not limited to: revenue, pitch-to-live conversion, FHS package adoption and net retained revenue.
• Develop and implement strategies to optimize global sales performance and new market penetration.
• Analyze pipeline and performance data to forecast results, identify risks, and guide data-informed decisions.
• Align commercial initiatives with lead generation, marketing, product, and operations to drive growth and scalability.
• Streamline sales and account management processes and ensure alignment between global and regional goals.

• Serve as the primary connector between FHS leadership, Enablement, Marketing, and Commercial Operations.
• Communicate performance insights, strategic direction, and outcomes clearly and persuasively across all levels of the organization.
• Ensure transparency and consistency in communication to maintain alignment across global regions.
• Represent the FHS commercial team in cross-departmental leadership forums, ensuring unified execution and messaging.

• Oversee global commercial performance — including conversion rates, lead quality, and sales productivity.
• Partner with Training and Enablement to ensure teams are equipped with the tools, knowledge, and structure needed to excel.
• Identify operational inefficiencies and lead initiatives to improve performance and revenue generation.
• Collaborate with analytics teams to track KPIs, report outcomes, and continuously refine strategies.

Requirements:

• 4+ years of management experience leading high-performing, cross-functional, and global teams.
• Proven experience in owning departmental targets and driving revenue growth at a global scale.
• 3+ years of experience in account management, business management, or sales leadership (SaaS or travel tech preferred).
• Exceptional leadership, communication, and stakeholder management skills.
• Strong analytical and strategic thinking abilities.
• Highly organized, proactive, and adaptable to a fast-paced, global environment.
• Experience working with or overseeing Training and Enablement teams.
• MBA preferred (or equivalent advanced degree or experience).
• Up to 30% travel expected
• Inspirational and results-oriented leader.
• Exceptional communicator who drives alignment across global teams.
• Strategic operator with strong commercial acumen.
• Collaborative, decisive, and data-driven.
• Passionate about developing people and delivering measurable impact.

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $95,200-$142,800, plus 15% bonus potential 

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana. FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.