Manager, Connectivity

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The Manager, Connectivity leads a team responsible for managing FareHarbor’s API integrations with global Online Travel Agency (OTA) partners. This role turns strategic direction into operational excellence — ensuring our integrations are reliable, scalable, and consistently deliver client and partner value.

Reporting to the Director, Connectivity, you will coach a high-performing team, guide day-to-day execution, and improve systems that support FareHarbor’s integration ecosystem. This role balances people leadership, operational management, and process improvement, all while embodying our Ohana values — collaboration, curiosity, and a passion for empowering clients through technology.

What you’ll do here:

• Lead and develop a team of specialists, providing coaching, guidance, and feedback to ensure strong performance, engagement, and professional growth.
• Translate strategy into action by managing short- and mid-term operational plans aligned with FareHarbor’s Connectivity objectives.
• Monitor and analyze integration performance metrics, identifying opportunities to improve reliability, efficiency, and partner satisfaction.
• Collaborate cross-functionally with Product, Engineering, and Client Support  and other commercial teams to troubleshoot complex API issues and drive scalable solutions.
• Develop, refine and track internal processes, documentation, and workflows to enhance team productivity and transparency.
• Promote innovation by identifying new tools, technologies, or approaches that elevate the client and partner experience.
• Champion FareHarbor’s values by creating an inclusive, supportive, and accountable team culture that delivers excellence every day.

Requirements:

• 3–5 years in technical operations, API integrations, or SaaS product environments, including 2+ years leading teams.
• Deep knowledge of API integrations and data systems within the travel or SaaS industries. 
• Experience in people management and managing day-to-day operations while meeting performance goals.
• Skilled at using data and metrics to inform decisions and identify areas for improvement.
• Clear, open communicator who collaborates effectively across technical and non-technical teams.
• Able to prioritize, delegate, and act with discretion in a fast-changing environment.
• Resourceful, proactive, and inspired by FareHarbor’s mission to empower clients and shape the future of experiences.

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $84,240-$126,360, plus 15% bonus potential 

Application Deadline: December 5, 2025

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.