Manager, External and Corporate Communications

2000 16th Street, Denver, Colorado, 80202, United States of America

Manager, External and Corporate Communications

Essential Duties and Responsibilities

External Communications Strategy

• Identify reputation building themes, topics and content that resonate with various audiences.
• Collaborate with senior leaders across departments (Risk, Legal, Operations, etc.) to align communications strategies with business objectives.
• Drive projects and programs that support DaVita’s reputation across stakeholders
• Provide counsel on media and external communications activities to company executives.
• Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagement.

Media Relations and Outreach

• Proactively cultivate and maintain relationships with key news media at spanning trade, local and national publications.
• Handle sensitive media requests and interviews.
• Respond to information requests from the media and the public, determining appropriate, accurate responses and company contacts.
• Monitor daily news coverage related to the company and coordinate proactive responses as necessary.
• Track and archive relevant coverage to measure the impact of media relations efforts.

Cross-Functional Impact

• Operate in cross-functional teams advising on communications strategies and providing real-time counsel.
• Educate on public information matters, including researching, providing information, and developing messages.
• Tell a unified story to enhance DaVita’s reputation, ensuring all efforts reflect and bolster the enterprise.
• Connect the dots to ensure all key teams are engaged and key audiences are taken into consideration.

Special Projects

• Write, edit, review, and ensure appropriate distribution of materials with a company-wide impact, including news releases, articles, and online information services.
• Oversee the production and publication of communication/public relations materials and related communication.

Manage and Mentor

• Mentor and coach the team as appropriate.

Minimum Qualifications

• Education: Bachelor’s degree required; graduate degree or equivalent experience preferred.
• Experience: Minimum of 8+ years in corporate communications or agency, with experience in a leadership role.
• Skills:
  • Extensive experience in public relations and stakeholder communications, with an emphasis on media relations and expert writing skills.
  • Ability to meet deadlines under pressure, working with peers and senior management.
  • Understanding of communications strategy, content development, and channel delivery.
  • Ability to manage issues, projects, and campaigns with minimal supervision, with accountability for strategy, tactical execution, and outcomes.
  • Strong analytical, negotiating, and problem-solving skills.
  • Ability to delegate when appropriate; perform timely performance reviews and provide informal feedback to teammates to ensure professional development.
  • Ability to maintain confidence and professionalism when leading others through ambiguous and challenging situations

Essential Behaviors, Skills, and Attitudes

• Communication: Excellent writing, communications, and presentation skills required.
• Experience: Extensive experience with issues management, corporate communications, and media relations.
• Leadership: Proven track record partnering with C-level executives and other senior leaders on communications projects and business decision-making (references appreciated).
• Strategic Thinking: Ability to conceptualize and execute advanced, integrated reactive and proactive communications campaigns.
• Industry Knowledge: Knowledge of healthcare issues highly desirable.
• Values: Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun, with the ability to demonstrate these positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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This position will be open for a minimum of three days.

Salary/ Wage Range

$75,000.00 - $110,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.