Technical Integration Support Analyst (Bilingual Spanish/English)

We are looking for a bilingual Spanish/English Technical Integration Support Analyst to provide first-class technical support to customers integrating NMI's software products into their own. You will support customers in both English and Spanish, helping their developers successfully integrate NMI's payment solutions. NMI offers a number of APIs and SDKs which connect customers’ point of sale (POS), mobile POS (mPOS), or e-commerce solutions to all of the major banks, acquirers, and processors. The customers’ developers will integrate these solutions themselves. The Integration team is the first point of contact for our new customers’ developers if they come across anything that they are not sure of, helping them through the process until they go live.

NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future.

* Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus

* Align, Trust & Go. We debate openly,  listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum.

* Raise the Bar. Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively. We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too.

Key Responsibilities:

• Provide integration support to English and Spanish-speaking customers, helping them successfully integrate NMI's payment solutions

• Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should

• Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when new functionality is added

• Create/update both internal and external documentation around our products, these articles serve as a knowledge library for users

• Serve as a point of contact for NMI colleagues who have technical integration queries

• Contribute to projects where required

Essential Skills & Experience:

• Customer centric approach with excellent customer service skills
• Professional fluency in both Spanish and English, with the ability to communicate technical information clearly and confidently in both written and spoken formats
• Ability to prioritize your own workload and to identify high priority tasks
• Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style
• Experience of coding in Objective-C (or a willingness to learn)
• Experience of coding in at least one of the following languages:
• C#
• C++
• Java
• A good understanding of both Windows and Linux operating systems.
• A basic understanding of networking in order to be able to support customers with network related issues.
• Strong problem solving skills
• Outside the box thinking, showing initiative
• Passionate about excellent written & verbal communication skills
• Positive can do attitude
• Proactive approach to tasks

Preferred Skills & Experience:

• Experience of Web technologies including CSS, HTML, PHP
• Experience with Windows Server and/or Windows CE
• Experience of using a customer ticketing system
• Experience of the payments industry
• Knowledge of using development frameworks

• A remote first culture!
• Competitive salary of $55,000 - $65,000, depending on experience 
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/