Institutional Client Group Credit Support Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description:

The ICG Credit Support Manager serves as a central leader within Institutional Client Group (ICG) Credit, acting as a strategic connector across credit teams and partner business lines. This role is responsible for aligning priorities, driving operational consistency, and leading large-scale transformation initiatives that enhance efficiency, scalability, and delivery of credit support services.

This leader will oversee a complex, hybrid operating model spanning onshore and offshore resources, while advancing the organization’s outsourcing and AI strategy to modernize credit processes and improve overall performance.

Key Responsibilities

• Enterprise Alignment & Leadership
  • Act as a central leader and strategic partner across ICG Credit and aligned business lines, ensuring consistent execution of credit support activities.
  • Facilitate cross-functional alignment, resolve complex operational issues, and drive enterprise-wide consistency in credit operations.
• Strategy & Transformation
  • Lead the design and execution of ICG Credit’s outsourcing and AI strategy, including governance, vendor oversight, and integration with core credit processes.
  • Champion transformation initiatives that enhance efficiency, scalability, and process standardization across credit support functions.
  • Identify and implement innovative solutions, including expansion of external vendor capabilities and adoption of advanced technologies.
• Operating Model & Delivery
  • Own the end-to-end operating model strategy, including capacity planning, resource allocation, and performance management across internal and third-party teams.
  • Oversee credit support operations, including financial statement spreading and related activities across multiple Lines of Business.

Basic Qualifications

• 10+ years of banking or related financial services experience
• Proven management and supervisory experience leading large, complex teams

Preferred Qualifications

• Bachelor’s degree in Finance, Accounting, or a related field
• MBA or advanced degree
• Strong knowledge of credit operations and their connection to broader banking and industry practices
• Demonstrated experience leading transformation initiatives, including outsourcing and/or technology adoption
• Excellent verbal and written communication skills, with the ability to influence senior stakeholders
• Strong analytical, decision-making, and problem-solving capabilities
• High level of professionalism, including demonstrated tact, diplomacy, and relationship management skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.