GTM Operations Manager - Zoom Revenue Accelerator

What you can expect
This role supports the growth of the Zoom Revenue Accelerator (ZRA) product by planning and coordinating sales, marketing, and customer activities.

You will help improve how the product is sold, adopted, and retained by
customers, using data to guide decisions.

About the Team
The Go-to-Market Operations team drives ZRA growth by aligning sales, marketing, and customer teams
through collaborative plans, scalable programs, data insights, and improved customer experience.

Responsibilities

• Coordinate sales and marketing programs to support ZRA product growth.

• Help scale cross-sell and up-sell activity to existing Zoom customers.

• Support onboarding and adoption plans to help reduce customer churn.

• Contribute to building partner and self-service (PLG) sales pathways.

• Help improve product trial and evaluation processes.

• Support pricing, packaging, and product bundling initiatives.

• Assist with product web content, SEO, and gathering customer feedback or testimonials.

• Support internal product training and adoption across sales, solutions, and customer teams.

• Track business performance using data and provide insights to support planning.

• Support customer and industry initiatives, including advisory groups and customer outreach.

What we’re looking for

• 10+ years of experience in go-to-market operations, with significant exposure to both sales and marketing functions.

• Proven track record in CRM SaaS industry with demonstrated results in driving growth initiatives.

• Experience with sales productivity and revenue intelligence solutions.

• Experience developing and executing cross-functional programs across marketing, sales, and customer success.

• A comprehensive understanding of sales methodologies, channel partnerships, and demand generation strategies.

• B2B SaaS sales motions and customer lifecycle management.

• Demonstrated ability to analyze data, identify business trends, and make data-driven recommendations.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.