Jobs at Zoom

Hunt and prospect midmarket companies (51-500 employees) to sell the Zoom Workplace Platform. Drive high-volume cold calling, create sales opportunities, manage pipeline in a CRM, and work within a defined geographic territory in a hybrid/remote model.

Identifies and prioritizes prospective accounts, conducts high-volume outreach through calls, email, social engagement, and video messaging, and creates qualified sales opportunities in partnership with Account Executives. Engages executive decision-makers, customizes messaging, uncovers business challenges, connects prospects with Zoom solutions, and contributes to quarterly growth objectives through creative, resilient, and collaborative sales development strategies.

Manage and grow CX channel partnerships by developing regional strategies, recruiting and onboarding partners, creating business plans, driving indirect sales revenue, supporting marketing and training, and tracking pipeline and quota attainment. The role requires deep Customer Experience and CCaaS expertise, knowledge of contact center and partner channels, competitive market understanding, and the ability to execute partner go-to-market and sales enablement strategies.

Support and improve Zoom's connected planning platform by triaging user issues, provisioning access, coordinating enhancements, conducting root-cause analysis, participating in UAT and data validation, creating documentation, and partnering with Finance, GTM, and People teams to drive model/report cleanup and operational improvements.

Manage end-to-end global VAT and indirect tax compliance across multiple jurisdictions, support month-end/quarter-end indirect tax accounting, assist with e-invoicing and digital tax reporting, collaborate on tax technology automation and AI-driven improvements, respond to audits, and provide tax advisory to internal and customer-facing teams.

Generate outbound pipeline through high-volume prospecting via email, phone, and LinkedIn. Research accounts, develop tailored messaging, test outreach strategies, analyze performance metrics, manage leads, and coordinate qualified handoffs with Commercial Account Executives. Maintain accurate CRM and sales engagement records while continuously improving conversion rates and owning results in a dynamic environment.

Own go-to-market strategy, positioning, messaging, launches, and sales enablement for Zoom’s workforce management, quality management, and AI Expert Assist solutions. Create customer-facing content, develop personas and ideal customer profiles, conduct market research, gather customer insights, and collaborate across product, sales, marketing, and enablement teams to drive adoption and pipeline growth in contact center markets.

Design and scale partner marketing and prospecting programs that generate pipeline and revenue. Build repeatable frameworks, incentives, and engagement models to motivate channel partners. Track program performance, report pipeline contribution, and optimize conversion, participation, and ROI using data. Plan partner events and collaborate with channel sales, enablement, and cross-functional teams to align programs with pipeline targets and support partner execution.

Own complex customer escalations from troubleshooting through resolution across web services, APIs, SDKs, databases, and integrations. Diagnose issues using logs, network traces, code debugging, and technical tools; collaborate with Support, Product, and Engineering to identify root causes and document bugs. Apply AI-powered diagnostics and machine learning to detect patterns and automate troubleshooting. Create technical documentation, prioritize cases, and communicate solutions to technical and non-technical audiences.

Manage creative workflows from intake through delivery, including scoping, resourcing, scheduling, and prioritization. Partner with creative teams, marketing stakeholders, agencies, and leadership to improve processes, remove roadblocks, and align deliverables. Develop AI-powered tools, automations, and workflow systems using Figma, Jira, Adobe Creative Cloud, and collaboration platforms. Evaluate emerging technologies and integrate them into creative operations to improve efficiency and visibility.

Lead integrated digital marketing campaigns to drive product discovery, trial activations, and self-serve purchases. Build full-funnel demand generation programs using marketing automation, ABM, personalization, and CRO. Partner cross-functionally, create conversion-focused content, and implement measurement frameworks for ongoing testing and optimization to improve traffic, engagement, and revenue.

Develop backend infrastructure, data models, APIs, features, and core systems. Write reliable, scalable, testable code; maintain software testing and documentation; support ML systems; resolve customer issues; and design observability- and SLA-conscious solutions. The role primarily owns large backend projects and collaborates with application and frontend engineers while using AWS, PostgreSQL, Node.js, TypeGraphQL, Apollo, Express, ClickHouse, and React.

Lead operational strategy for partner marketing programs, building scalable processes, AI-driven automation, and reporting to drive partner-sourced revenue. Manage MDF/payment workflows, budget operations, partner data models, dashboards, and cross-functional execution with Marketing, IT, Finance, Legal, and leadership.

Drive enterprise sales for employee engagement solutions, manage a full sales cycle, engage with HR leaders, and achieve revenue targets.

Serve as a trusted technical advisor for Federal clients, design and demo Zoom-based collaboration and telephony solutions, implement proofs of concept, respond to RFIs/RFPs, and translate customer needs into product recommendations and feature requests. Support Account Executives throughout the sales cycle and maintain advanced proficiency across video, voice, networking, security, APIs/SDKs, and AI.

Act as a product expert and technical advisor through the sales cycle, translating customer needs into solution designs, leading tailored demos and pilots, designing data and integration approaches, and collaborating with Sales, Product, and Customer Success to ensure alignment and drive adoption.

Lead integrations and data-sync product strategy to ensure reliable, fresh GTM data. Ship integrations, APIs, and AI-agent workflows; own reliability metrics, customer relationships, migrations, and cross-functional execution with engineering and design.

Lead global integrated marketing strategy and campaign systems across awareness to expansion. Orchestrate multi-channel, AI-informed programs, align cross-functional stakeholders, scale regional execution, and measure pipeline and revenue impact through robust attribution and experimentation frameworks.

Sell Zoom's Workplace Platform to midmarket customers by prospecting, managing inbound leads, upselling existing accounts, delivering demos and proposals, conducting QBRs, engaging C-level executives, qualifying needs, and coordinating technical resources to close deals.