Jobs at Zoom

Conduct high-volume outbound outreach to identify and qualify opportunities, partner with Account Executives to prioritize accounts, engage senior executives, craft personalized messaging (calls, email, social, video), and collaborate with sales to meet quarterly goals while experimenting with outreach strategies.

Sell Zoom Workplace to enterprise customers by qualifying opportunities, engaging C-suite decision makers, delivering demos and proposals, managing complex accounts and upsells, driving pipeline and forecasts, and conducting Quarterly Business Reviews to grow and retain business.

Sell Zoom’s Workplace Platform to midmarket companies (51-500 employees) as a hunter/prospector. Qualify and create opportunities across a defined territory using high-volume cold calling and CRM tools to schedule meetings and close deals. Work in a structured hybrid environment and collaborate with sales teams to expand Zoom platform adoption.

Sell Zoom's Workplace Platform to midmarket customers by prospecting, managing inbound leads, upselling existing accounts, delivering demos and proposals, conducting QBRs, engaging C-level executives, qualifying needs, and coordinating technical resources to close deals.

Lead the ecommerce product roadmap to drive user acquisition, activation, monetization, and revenue growth. Prioritize features using market, customer, and data insights; run A/B tests; maintain metrics dashboards; collaborate with Engineering, Design, Marketing, and Sales to launch and iterate on product experiences.

Design and produce motion-led storytelling from concept through delivery: storyboarding, 2D/3D animation, and motion UI. Collaborate with designers, editors, and copywriters, manage multiple projects, apply Zooms motion systems, and champion brand motion across marketing deliverables.

Lead partner-led implementations and retention for Zoom CX by establishing technical standards, enabling partners, monitoring deployment health, and identifying expansion opportunities. Serve as the technical liaison across Product, Engineering, and Partner teams to mitigate churn, support day-2 operations, and translate new product capabilities into partner-driven customer value.

Sell employee engagement and listening SaaS to mid-market customers. Own full sales cycle, build relationships with HR leaders, execute territory plans, collaborate cross-functionally, manage complex multi-stakeholder deals, and meet quarterly and annual revenue targets.

As a Mass Market Solutions Engineer, you'll design communication solutions, conduct demonstrations, translate customer needs into technical solutions, and drive product innovation while collaborating across teams at Zoom.

Lead Zoom's Customer Success transformation by converting strategy into operational capability. Redesign measurement, engagement frameworks, and operating model to drive retention, adoption, and revenue growth. Run executive reviews, align cross-functional stakeholders, and implement processes, tools, and metrics to change frontline behavior and demonstrate measurable business impact.

Lead U.S. state and local tax strategy, compliance, and audit defense across direct and indirect taxes. Partner with Product, Engineering, Finance, Legal, and Revenue to ensure correct tax configuration, drive automation and AI initiatives, manage SALT audits, advise on contracts/pricing, and mentor the tax team while implementing tax technology improvements.