Teams at Zoom

Sells Zoom Workplace and UCaaS solutions to K-12 school districts and State & Local Government accounts across a seven-state territory. Responsibilities include prospecting, developing new and existing accounts, engaging executive and IT stakeholders, delivering demos and proposals, managing complex sales cycles, forecasting, conducting QBRs, and achieving sales quotas. Requires public-sector and K-12 sales expertise, cloud or SaaS experience, CRM proficiency, and an in-territory presence for customer meetings.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Lead technical sales engagements for strategic enterprise accounts by designing full-platform UCaaS solutions, conducting discovery, delivering customized demonstrations and proofs of concept, and translating customer needs into product recommendations. Advocate for customers, communicate enterprise AI use cases, support RFPs and RFQs, gather competitive intelligence, and collaborate with account executives, product managers, and engineering teams to accelerate complex deal cycles.