GoFollow APP

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Summary

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The GoFollow PA/NP answers incoming calls from patients/customers and conducts outreach to patients to relay details on patient visit. Responsible for answering inquiries and questions, handling complaints, troubleshooting problems and providing information for patients/customers

Essential Duties and Responsibilities

• Review and manage patient results from various laboratory tests and imaging studies
• Communicate results to patients, clearly explain findings, and assist in developing updated care plans
• Address patient questions and concerns related to after-visit care, both over the phone and through electronic inquiries
• Respond to escalated patient concerns and inquiries in a timely and compassionate manner
• Identify and prioritize patient needs, resolving any issues or complaints related to their visit
• Conduct outreach to patients for follow-up care and ensure continuity of treatment
• Log Employer Success Account Results and update any screening documentation.
• Oversee and Instruct GoFollow RNs regarding lab management.
• Change/Add Prescriptions, Referrals, Lab Orders
• Log Lab Errors and Xray Discrepancies Gas part of Quality Improvement Program.
• All other duties as assigned.

Qualifications

• Graduate from and accredited Physician Assistant or Nurse Practitioner program.

• 3-5+ years of clinical practice experience required in Emergency Medicine, Urgent Care, and/or Family Medicine.
• Experienced in communicating lab/imaging results to patients with clarity and sensitivity
• Current, Unrestricted Physician Assistant or Nurse Practitioner License in Pennsylvania (WV license required within 4 months of hire).
• Certification through the American Academy of Nurse Practitioners (AANP), American Nurses Credentialing Center (ANCC)
• Board certified by the National Commission on Certification of Physician Assistants (NCCPA)
• Proficiency in relevant computer applications Microsoft Teams/Excel/Word
• Proficiency or willingness to quickly learn Epic Electronic Medical Records / Epic InBasket Management
• Strong typing skills (WPM Speed / Accuracy)
• Demonstrates strong attention to detail, using experience and sound judgment to manage a variety of tasks effectively
• Possesses excellent written and verbal communication skills
• Treats all individuals with fairness and respect, showing sensitivity to cultural and social differences
• Meets required language proficiency standards
• Knowledge of administration and clerical processes
• Knowledge of call center telephony and technology
• Ability to remain in a seated and/or stationary position for extended periods of time in a remote work environment 
• Reliable internet connection and private workspace 

Knowledge, Skills, and Abilities

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities

Additional Requirements

• Ability to remain in a stationary position for extended periods in hybrid work environments
• Willingness to travel between facilities and remote locations as scheduled
• Must be able to lift up to 50 pounds and use safety equipment as required

Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

Equal Employment Opportunity Statement

UPMC-GoHealth Urgent Care and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state (WV, PA), and local laws regulating employment.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy