Product Adoption Manager - Content & Journeys (Spaces) (Hybrid)

The application window is expected to close on: 12/12/25
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
This position requires that you commute to the San Francisco, CA office 2 - 3 days per week.
Meet the Team
Cisco Spaces - a cloud platform that taps into Cisco hardware to turn buildings into smart spaces. Cisco Spaces is one of the fastest growing software products in Cisco. We are helping users reinvent their buildings in a hybrid world by making them safer, smarter and sustainable.
We have already digitized over 12 billion sq. ft. of buildings around the world - and guess what, we are only getting started. As Cisco moves towards a more software focused strategy, this is a great time to work at the intersection of IoT, AI, maps and analytics to ship a product that is crafting the future of smart buildings and hybrid workspaces. And we say, the future is now.
Be a part of the Cisco Spaces team that thrives with continuous innovation and pushes boundaries to deliver a product that brings value to customers.
Visit our website to learn more or watch this fun video (laughs guaranteed 😂)
Your Impact
We are seeking an experienced and driven Product Adoption Manager to lead and implement adoption-focused initiatives that empower users, expand product usage, and drive long-term customer success. In this role, you will implement the vision of Cisco Spaces to drive adoption and usage among our growing IT and business users. This role requires a blend of content creation, customer engagement, and cross-functional collaboration to ensure flawless adoption and improve the value of our solutions. The ideal candidate should have proven a history of success working in the SaaS industry.
You will be working with the Cisco Spaces Product Management team, part of the Meraki Product Management Team.
Customer Adoption & Education Playbooks

• Own and innovate the end-to-end digital customer journey, owning the design, development, and execution of coordinated experiences that drive adoption, engagement, and customer satisfaction across collateral and tools, campaigns, and digital + physical events.

Content Development & Enablement

• Develop and handle a comprehensive library of adoption-focused content, including knowledge base articles, how-to-guides, videos, return on investment and value documents, interactive walkthroughs, one-pagers, and presentation decks
• Develop LMS based training modules that empower users to improve product value, drive adoption, and achieve business success
• Build in-product messaging or technical and business users to facilitate user adoption and expansion
• Develop and maintain standard methodology guides, runbooks, set-up guides, FAQs, checklists to improve user experience
• Work closely with technical product managers to validate use cases and develop reference architectures and onboarding materials

Multi-channel Customer Engagement

• Email, communities, in-product messaging, adoption focussed digital bootcamps and webinars.
• Develop compelling advocacy materials, including presentation decks, blogs, videos, and success stories
• Analyze user feedback, usage patterns, and adoption metrics to optimize and improve the adoption process

Minimum Qualifications

• 5+ years of experience in an adoption manager role or similar role defining adoption strategies and customer engagement in a SaaS company.
• Experience in customer training, onboarding, and driving adoption strategies.
• Proficient in digital adoption technologies and tools such as HubSpot, Salesforce, Pendo, Unbounce, LMS systems, and content development and prototyping tools such as Canva, Figma, Adobe Premier Pro, etc. Proficiency in MS Word, Excel, and PowerPoint.

Preferred Qualifications

• Intellectually curious with a strong background in customer journey mapping, qualitative and quantitative research, and data-driven decision-making.
• Domain knowledge of Indoor Location Services, IoT, mapping, and networking.
• Demonstrated ability in launching and growing innovative cloud/SaaS products.
• A mix of right brain creative skills with left brain analytical skill to drive customer wow factor and tailor messaging to different audiences.
• Has great copywriting skills, a flair for design (UI/UX) and technical understanding.
• Strong ability to develop compelling, user-focused content across multiple formats.
• Ability to get into the details with SaaS product adoption, automation and analytics tools.

Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $152,400.00 to $221,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$152,400.00 - $255,100.00
Non-Metro New York state & Washington state:
$134,300.00 - $224,800.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.