Experience Designer – Employee UX Portal Designer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey. 

As an Employee Experience Designer, you will:

• Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.

• Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process.

• Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant.

• Designs omni-channel experiences that help customers meet their goals are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.

• Deliver experiences that have been validated through experimentation, testing and optimization.

• Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess).

• Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities.

• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).

• Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments.

• An Employee UX Portal Designer blends UX research, enterprise platform expertise, and data-driven optimization to deliver intuitive, scalable self-service experiences that reduce support effort and improve employee productivity.

Basic Qualifications:

• 6+ years of UI/UX (User experience design experience)

Required Skills/Experience:

• UX Strategy & Research: Conduct user interviews, surveys, and usability testing; develop personas and employee journey maps to optimize end-to-end workplace experiences

• Enterprise Portal Design: Design and enhance employee self-service portals (ServiceNow, SharePoint) with scalable navigation, structured knowledge bases, and seamless workflows

• Interaction & Information Architecture: Create intuitive flow designs, reduce friction in request submission, and structure complex enterprise content for discoverability

• UI/Visual Design: Develop wireframes and interactive prototypes; maintain design systems and ensure responsive, accessible (WCAG-compliant) interfaces

• Platform Expertise: Hands-on experience with ServiceNow (Employee Center, Service Portal, UI Builder) and Microsoft 365/SharePoint intranet ecosystems

• Data-Driven Optimization: Leverage analytics, user behavior insights, and A/B testing to improve adoption, reduce support volume, and enhance user satisfaction

• Content Strategy & UX Writing: Design clear microcopy, optimize knowledge articles, and improve internal search relevance for self-service success

• Workflow & Automation Design: Align UX with ITSM/HRSD workflows; design AI-assisted and automated experiences (virtual agents, GenAI summaries) to streamline support

• Cross-Functional Collaboration: Partner with IT, HR, and operations teams; translate business needs into user-centered designs; present solutions to leadership

• Technology & Integration Awareness: Design for API-driven integrations, identity systems, and enterprise constraints while ensuring security and compliance

• Change Management & Adoption: Drive portal adoption through onboarding, communication strategies, and continuous feedback loops

• AI-Enabled Experience Design: Incorporate GenAI, chatbots, and intelligent recommendations into employee workflows to improve efficiency and engagement

• Tools: ServiceNow platform; Scrum/Agile practices

• Translate UX designs: (e.g., wireframes) into responsive, production-ready front-end code

• Proficiency: HTML5, CSS3, and JavaScript, with strong understanding of responsive and adaptive design patterns

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.