ESM ITAM Lead Consultant

What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.

What would you do?
Role: ESM ITAM Lead Consultant – Licensing Associate
 

Job Description
Serve as the primary authority on software licensing strategy, entitlement governance, and compliance for ServiceNow SAM Pro implementations.
Ensure complex vendor licensing rules are accurately interpreted and configured in the SAM Pro solution.
Collaborate closely with the SAM architect, ServiceNow developers, and the project manager to align functional and technical delivery.
 

Key Responsibilities
Define governance standards for entitlement management, software usage tracking, software lifecycle controls, and auditing parameters.
Translate publisher-specific licensing rules into technical and functional requirements for SAM Pro configurations.
Review and validate software models, license metrics, entitlement imports, and mapping structures.
Ensure SAM Pro reconciliation logic reflects correct license rights, usage rights, and downgrade/upgrade rights.
Provide expert guidance on complex license usage rights (e.g., processor-based, PVU-based, and SaaS subscription models such as usage/seat/role-based).
Identify opportunities for cost reduction, optimization, re-harvesting, and contract negotiation leverage.
Partner with architects and developers to ensure the technical build aligns with licensing rules.
Support data quality assessments and validate data ingestion for software entitlements, contracts, and purchase records.
 

Experience and Qualifications
5–7+ years of hands-on experience in software licensing and SAM/ITAM consulting.
Experience supporting or leading ServiceNow SAM Pro implementations.
Strong ability to interpret contract terms, product use rights, and complex licensing scenarios.
ServiceNow CIS-SAM certification.
ITIL Foundation certification.
Nice-to-Have Skills
Experience deploying SAM solutions on Flexera and ServiceNow.
 

Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.