Leads operations and delivery governance for a Learning and Organizational Change Management consulting practice. Responsibilities include resource planning, utilization, staffing, manager development, quality control, client satisfaction, risk management, financial performance, business development, methodology development, and senior advisory work on healthcare transformation initiatives involving Epic, ERP, AI adoption, readiness, training, and sustainment.
This is a remote position.
About Us
Ellit Groups is a Private Equity-backed, woman, minority-led healthcare IT consulting firm focused on Provider and Payer organizations. We partner with healthcare leaders who value operational excellence, real-world experience, and diverse perspectives to drive better outcomes.
Our firm is built by former healthcare operators who understand the realities of running complex healthcare systems. This combination of operator credibility and investment-backed growth enables us to deliver high-impact, scalable solutions.
We differentiate ourselves by bringing practical experience, executive-level insight, and a relentless focus on quality and outcomes. Our success is directly tied to our clients’ success.
Role Overview
The Director of Learning & Organizational Change Management Consulting Services is a senior practice operations leader responsible for translating Learning & OCM strategy into scalable delivery execution. This role provides the operational leadership layer needed to support practice growth, strengthen delivery governance, improve consultant oversight, and reduce reliance on the VP for day-to-day operational management.
Leadership Scope & Span of Control
Target Leadership Model
Practice Operations & Delivery Governance
Target Leadership Model
- Directly leads a team of approximately 6-10 direct or matrixed reports, including Managers, Senior Consultants, engagement leads, and practice operations contributors.
- Provides leadership oversight for Managers who each supervise approximately 6-10 consultants, supporting a scalable structure for continued growth.
- Partners with the VP to build the Director layer as a critical growth enabler for the next 12-18 months.
- Ensures growth is leadership-first, not solely capacity-driven, by strengthening the management layer before expanding the individual contributor population.
Practice Operations & Delivery Governance
- Own day-to-day operational leadership for the Learning & OCM practice.
- Establish and maintain delivery governance processes across Learning, Training, OCM, Adoption, Readiness, and related engagements.
- Monitor engagement health, delivery risks, escalations, staffing needs, and quality concerns.
- Ensure consistent use of practice methodologies, templates, delivery standards, and tools.
- Partner with the VP to define and refine the service line operating model as the practice scales.
- Lead recurring practice reviews focused on delivery quality, utilization, staffing, financial performance, risk management, and consultant experience.
- Create operational visibility across active and upcoming engagements to support proactive decision-making.
- Lead resource planning for Learning & OCM consultants across client engagements.
- Partner with Recruiting, HR, Finance, and service-line leaders to forecast staffing needs and identify current or future capacity gaps.
- Monitor consultant utilization and support staffing decisions that balance client demand, employee development, billability, and margin expectations.
- Support hiring plans that prioritize leadership, delivery quality, and scalable growth.
- Maintain visibility into consultant availability, role fit, performance trends, and development needs.
- Partner with Managers to ensure staffing decisions align with consultant capabilities, client requirements, and growth opportunities.
- Lead, coach, and develop Managers within the Learning & OCM practice.
- Hold Managers accountable for active people management, including coaching, performance feedback, development planning, employee engagement, and retention.
- Ensure Managers conduct regular one-on-one meetings, provide timely feedback, support career growth, and elevate performance concerns appropriately.
- Build a leadership pipeline by identifying emerging leaders and creating opportunities for senior consultants and managers to grow.
- Support succession planning for Manager, Director, and senior consulting roles.
- Partner with HR and the VP on performance management, promotion readiness, compensation input, and talent planning.
- Oversee delivery quality across Learning & OCM engagements, including readiness, stakeholder engagement, communications, training, adoption, and sustainment workstreams.
- Establish quality control mechanisms for key deliverables, including strategic plans, readiness assessments, impact assessments, training plans, adoption dashboards, communication plans, and executive materials.
- Review project risks, delivery issues, and consultant performance concerns with Managers and engagement leads.
- Ensure client feedback is captured, monitored, and acted upon.
- Support escalation management for delivery risks, consultant concerns, and client satisfaction issues.
- Promote consistent delivery practices that improve client outcomes, consultant accountability, and service line credibility.
- Partner with the VP on high-risk or high-visibility client relationships as needed.
- Support practice financial performance through utilization management, staffing discipline, margin awareness, and delivery efficiency.
- Partner with the VP and Finance to monitor practice-level financial trends, engagement profitability, and staffing mix.
- Contribute to pricing assumptions, staffing models, and scope validation for proposals and statements of work.
- Identify opportunities to improve delivery leverage, reduce rework, increase standardization, and strengthen margins.
- Ensure teams understand the connection between utilization, delivery quality, client satisfaction, and practice growth.
- Maintain approximately 50-60% billable utilization through senior advisory, engagement leadership, delivery oversight, or strategic client work.
- Lead or advise on enterprise healthcare transformation initiatives involving Learning, OCM, Epic, ERP, AI adoption, operational redesign, workforce readiness, and sustainment.
- Conduct or oversee readiness assessments, stakeholder analyses, impact assessments, training strategies, communication plans, and adoption measurement approaches.
- Coach executives, sponsors, managers, and change champions to drive adoption and sustained behavior change.
- Identify opportunities for Learning & OCM growth across active clients and prospective accounts.
- Support proposal development, solution design, RFP responses, and staffing models.
- Partner with the VP and business development leaders to translate client needs into scalable service offerings.
- Contribute to account expansion strategies by identifying unmet needs, delivery gaps, or adjacent opportunities.
- Support thought leadership, conference participation, client presentations, and market-facing practice visibility.
- Maintain appropriate opportunity tracking and communication with sales and executive stakeholders.
- Develop and refine Learning & OCM methodologies, frameworks, templates, playbooks, and tools.
- Standardize delivery assets to improve consistency, quality, scalability, and onboarding efficiency.
- Support internal capability development, consultant onboarding, knowledge sharing, and practice communications.
- Partner with service-line leaders on integrated solutions that combine Learning, OCM, PMO, Informatics, Clinical, Revenue Cycle, AI, and other consulting capabilities.
- Help define competency expectations for consultants, managers, and senior contributors within the Learning & OCM practice.
Requirements
Required Qualifications
- 8+ years of healthcare consulting, organizational change management, learning, training, workforce transformation, or related healthcare transformation experience.
- 3–5 years leading complex healthcare transformation initiatives or large-scale client delivery efforts.
- Demonstrated experience managing teams, managers, senior consultants, or matrixed delivery resources.
- Strong operational leadership skills, including delivery governance, resource planning, utilization management, and performance oversight.
- Experience supporting or managing consulting practice operations, client delivery quality, staffing strategy, or practice financial performance.
- Strong understanding of organizational change management, adult learning, training operations, adoption, readiness, and sustainment principles.
- Executive presence and ability to build trusted relationships with clients, internal leaders, and cross-functional partners.
- Ability to balance billable delivery, operational leadership, people management, and growth contribution.
- Bachelor’s degree in a related field.
Preferred Qualifications
- Master’s degree in business, healthcare administration, organizational development, education, learning, change management, or related field.
- Prosci, CPTD, PMP, CCMP, SHRM-SCP, or related certification.
- Experience with Epic, Oracle Health, Workday, ERP, AI-enabled transformation, or large-scale healthcare technology implementation.
- Experience building or scaling a consulting practice, service line, or delivery organization.
- Experience leading managers or building a formal people-management layer.
- Familiarity with utilization targets, staffing models, margin expectations, and consulting financial performance.
Benefits
What We Offer
- Competitive salary and benefits package.
- Performance Bonus: Target 15% of base salary, aligned to company performance, practice outcomes, individual goals, people leadership effectiveness, financial stewardship, and growth contribution.
- 1% new client referral bonus for qualified referrals resulting in signed contracts.
- Defined path to expanded senior leadership responsibilities as the Learning & OCM practice scales.
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