Drawback Account Manager

Want to have an impact on global trade and redefine how duty drawback is done? At Dutywise, we are transforming duty drawback with the first AI-powered, licensed and CBP certified drawback brokerage. We’ve completely reimagined how drawback operations are done while maintaining world class compliance. We believe that the only thing more satisfying than helping one customer get a refund is helping many do the same - all while driving real change in the industry.

We are a team of technology and supply chain entrepreneurs and operators working to make global trade seamless. We’ve worked at some of the largest and most innovative companies in trade and technology, and we are leveraging our hard earned insights to help companies reduce the friction in global trade. Our technology is already helping many companies overcome the biggest challenges in filing drawback claims, saving them time and resources. If you’re looking to work alongside a driven team, leverage technology that’s purpose-built to simplify drawback, and help companies that move physical goods thrive, we’d love to hear from you.

As a Drawback Account Manager at Dutywise, you’ll own client relationships end-to-end while executing hands-on drawback operations. You’ll leverage our purpose-built, AI-assisted tools to streamline workflows, reduce manual steps, and accelerate duty recovery with rigorous compliance. Partnering closely with product and engineering, you’ll help enhance our industry-leading technology and shape new features that raise the bar for the field. You’ll join a collaborative, high-impact team at a fast-growing company. You will serve as a trusted drawback expert who is core to our success - and help shape the future of drawback and trade compliance.

• Own Client Success: Manage a portfolio of clients, build trusted relationships, and develop tailored drawback strategies.

• Manage and Deliver Savings: Understand clients’ supply chains, perform data and document analysis, prepare compliant claims, and track measurable tariff savings.

• Elevate Compliance: Ensure rigorous document review and data verification standards

• Collaborate to Innovate: Partner with product and engineering to enhance our industry-leading technology and shape new features.

• Advise and Expand: Identify savings opportunities that unlock growth for companies across diverse industries.

Lead with Expertise: Serve as a subject-matter expert and a go-to resource for both clients and teammates.

• At least 3 years experience managing drawback accounts end-to-end.

• Strong knowledge of U.S. Customs regulations, with specific expertise in 19 CFR § 190

• A client-focused mindset with excellent communication and relationship-building skills.

• Creative problem-solving abilities and a passion for innovation.

• Proficiency in analyzing supply chain data (Excel required, SQL preferred)

• Licensed Customs Broker (LCB) a plus, but not required

• Expertise with some (or all) of the following drawback provisions: 1313(j)(1), 1313(j)(2), 1313(a), 1313(b)

• Ability to effectively present information and respond to drawback questions from team members, CBP, clients, and prospective customers.

• Join a fast growing and forward-thinking team of drawback and technology experts transforming the duty drawback industry

• Work with and help improve our cutting-edge software platform

• Thrive in a culture that values fresh ideas, rapid growth, client success, and operational excellence

• Work with us in our offices on the waterfront in Oakland, CA or work remotely from anywhere in the US