Director, Media Automation & Operations

Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university’s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com.

Join Our Mission

Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.

The Impact You Will Make

Streamline and automate media operations and buying to achieve a 20% improvement in process efficiency, while building scalable, resilient operations that effectively support both today’s execution needs and future business transformation.

How You Will Bring Our Mission to Life

What You Will Do

• Develop and own the AI and automation roadmap for media operations and buying, prioritizing the highest-impact opportunities to improve process efficiency, scalability, and media effectiveness.
• Lead the implementation of cost-effective automation solutions, determining the optimal mix of internal resources, external partners, and technology investments in partnership with BT.
• Build AI capability and adoption across the team, establishing practical use cases, training, and ways of working that embed AI into day-to-day media operations.
• Establish AI and automation governance, including standards for responsible use, quality control, documentation, measurement, and ongoing optimization.
• Build a scalable automation foundation that enables greater media in-housing, reducing manual work and creating repeatable, sustainable processes.
• Establish measurement and reporting for AI and automation initiatives, quantifying efficiency gains, business impact, adoption, and return on investment.

• Lead the media operations and billing roadmap, managing direct reports, priorities, capacity, and workflows to ensure accuracy, quality, efficiency, and timely execution.
• Anticipate evolving operational requirements resulting from business transformation and proactively develop solutions, processes, and resource plans to support future needs.
• Strengthen account security, operational controls, and governance, establishing clear SOPs, SLAs, ownership, escalation paths, and quality standards across core media processes.
• Identify and eliminate operational friction, using data and process analysis to simplify workflows, reduce errors, improve handoffs, and increase team productivity.
• Partner cross-functionally with media, technology, finance, analytics, and business leaders to ensure operational capabilities and automation priorities align with broader business objectives.
• Build scalable operating models that can support both current business requirements and future growth and transformation.

What Success Looks Like

• Deliver measurable operational impact: Achieve a 20%+ improvement in process efficiency through AI, automation, and process optimization while maintaining or improving quality, accuracy, and media effectiveness.
• Build scalable operations for the future: Establish the automation, governance, SOPs, and operating models needed to seamlessly support today’s media execution while enabling future business transformation and increased media in-housing.
• Embed AI into how the team works: Build strong AI capability and adoption across the organization, with teams consistently applying AI and automation to reduce manual work, improve decision-making, and increase overall effectiveness.

How Impact Will be Measured

• Process efficiency – 20% efficiency improvement created through targeted process streamlining & automation

• Operational excellence & scalability – Improve quality, accuracy, SLA performance and operational controls that can support business complexity and media in-housing

• AI & automation adoption – increase the adoption and effective use of AI and automation across the team and workflow as measured by capacity created and business outcomes

What You’ll Bring to the Team

Experience That Matters Most

• Media process & operations expertise with strong understanding of workflows for search & social

• Applied AI and automation experience

• Strong cross-functional collaboration and influence

Experience That’s Great to Have

• Experience managing external technology partners and development plans

• Data-driven business orientation to define KPIs, build business cases and quantify value of projects

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.