Director, Business Value Services (Public Sector: Higher Education)

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 09/30/2026.

Job: Director, Business Value Services
Role Type: BVS Consultant
Segment: Public Sector/EDU/NGO AMER

About the Role

The Business Value Services (BVS) team serves as trusted value advisors to our Global Public Sector, Education, and NGO customers. We bridge the gap between Salesforce capabilities and customer business outcomes by helping account teams and customers focus on business/mission outcomes, quantifying value, articulating ROI, and enabling account teams to speak the language of business decision-makers. As a BVS Specialist, you'll partner with Account Executives, Solution Engineers, and customer stakeholders to build compelling business cases, craft strategic value messaging, and accelerate deal velocity across government agencies, educational institutions, and nonprofit organizations.
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What You'll Do

Value Discovery & Business Case Development
Lead value discovery sessions or workshops with customers to identify business goals, pain points, and success metrics
Conduct value discovery research using publicly available information
Build quantified business case models using a combination of tools demonstrating ROI, TCO advantages, and financial and mission impact
Create compelling value maps that connect organizational goals to Salesforce capabilities and measurable outcomes
Translate technical solutions into business value narratives that resonate with C-suite executives and budget decision-makers

Strategic Proposal Development
Collaborate with account teams to craft value-infused proposals and executive presentations
Develop sector-specific messaging for Federal, State & Local Government, Education, and NGO markets
Position Salesforce solutions (Public Sector Solutions, Education Cloud, Nonprofit Cloud, Data Cloud, Agentforce, etc.) in the context of mission-critical challenges
Incorporate customer success metrics, industry benchmarks, and available research (e.g. IDC Studies, Forrester TEI studies) into sales materials

Sales Enablement & Advisory

Serve as a value-selling subject matter expert for account teams across your assigned territory/accounts
Conduct "office hours" and advisory sessions to coach AEs and SEs on value-selling best practices
Enable self-service value capabilities by training teams on BVS tools and methodologies
Partner with Solution Engineers to integrate value narratives into technical demonstrations

Customer Engagement & Relationship Building

Co-create and present business cases and ROI analyses to customer executives, procurement teams, and budget committees
Build trusted relationships with customer stakeholders across IT, finance, and lines of business
Support value realization efforts post-sale to demonstrate ongoing impact and support expansion opportunities
Participate in strategic customer events including Agentforce World Tours, executive briefings, and industry conferences

Cross-Functional Collaboration
Work closely with Sales, Solution Engineering, Industry Advisory, CSG (Customer Success Group), Professional Services, and Product teams
Contribute completed business cases to the BVS ROI Library for organizational learning
Share best practices and learnings across the global BVS community
Support special projects and strategic initiatives as identified by BVS leadership
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What You'll Bring

Required Qualifications
8+ years of professional experience in one or more of: management consulting, business analysis, sales engineering, pre-sales, customer success, or public sector advisory roles
Deep understanding of Public Sector, Education, or NGO environments including procurement processes, budget cycles, compliance requirements, and stakeholder ecosystems
Strong analytical and financial modeling skills - comfortable building ROI models, TCO analyses, and benefit quantification
Exceptional communication skills - ability to translate complex technical concepts into compelling business narratives for executive audiences
Demonstrated success in value-based selling or advisory engagements with measurable business outcomes
Self-starter mentality with ability to manage multiple engagements simultaneously with minimal supervision
Willingness to travel occasionally (10-15%) for customer meetings, team events, and industry conferences

Preferred Qualifications
Salesforce experience - either as a customer, implementation partner, or Salesforce employee (certifications a plus)
Public Sector domain expertise in areas such as grants management, case management, licensing & permitting, constituent services, emergency response, or student lifecycle management
Background as a former industry practitioner - experience working in government agencies, school districts, universities, or nonprofit organizations
Consulting or advisory firm experience (e.g., Big 4, boutique consulting, or specialist firms)
Technical background - understanding of CRM systems, platform architecture, integration patterns, or data management
Previous sales or customer-facing roles within SaaS, enterprise software, or technology companies
Salesforce Certifications such as Administrator, Platform App Builder, or Sales/Service Cloud Consultant
MBA or relevant advanced degree in business, public administration, policy, or related field
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The Ideal Candidate Profile

Based on successful BVS team members, you likely have:
Experience as a former industry leader, senior consultant, or public sector practitioner
Ideal candidates will have consultative experience working with public sector organizations.
Multiple Salesforce certifications demonstrating platform expertise
Background in CSG (renewals/NNAOV) or account management roles
8+ years at Salesforce or equivalent experience in enterprise SaaS
Experience as a former builder or administrator who understands the technical implementation side
Domain expertise that matches customer buyer personas - you've been in their shoes and can relate to their challenges

You bring:
Curiosity - you ask thoughtful questions to uncover the real business drivers
Relationship focus - you build trust and become a valued advisor, not just a resource
Analytical rigor - you're comfortable with both qualitative insights and quantitative modeling
Multi-cloud expertise - you understand how to position the full Salesforce portfolio (Core, Data Cloud, MuleSoft, Tableau, Slack, Agentforce)
Business acumen - you think like a consultant and can translate value into executive language
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Why Join BVS?
High-impact role - your work directly influences multi-million dollar deals and helps government agencies, schools, and nonprofits modernize their operations
Diverse engagements - no two deals are the same; work across Federal agencies, state governments, K-12 districts, universities, and mission-driven nonprofits
Collaborative culture - join a tight-knit team of value experts who actively share knowledge and support each other
Growth opportunities - develop executive presence, strategic consulting skills, and deep Salesforce product expertise
Flexible work environment - remote-friendly with occasional travel for high-impact customer meetings and team gatherings
World-class enablement - access to tools like BVD, Slackbot, Trailhead, and continuous educational opportunities

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $174,020 - $232,750 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $191,450 - $256,060 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.