Deal Configuration Analyst

Qualifications: 

• 3+ years of business analyst or experience in a related field.
• Demonstrated experience in Agile software development environments.
• Strong analytical, critical thinking, and problem-solving abilities.
• Experience in testing, QA, and root cause analysis of issues.
• Comfortable working across different platforms: websites, mobile apps, backend APIs, and SQL.
• Excellent written and verbal communication skills, with the ability to present to Stakeholders and facilitate working sessions
• Customer-focused mindset. 
• Ability to build effective stakeholder partnerships.  
• Data-literate - able to pull, analyze, and communicate metrics and usage data to support decisions.
• Familiarity with project and work management tools such as Shortcut, Jira, or similar.
• Experience with ServiceNow or comparable ticket management systems.

Preferred locations: MO

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $77,200 to $115,800 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. 

If you have any questions or concerns about this posting, please email [email protected].

#LI-SSJ1

#LI-REMOTE

PLEASE NOTE:  This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role.  This role is not open for staffing partners or corp‑to‑corp candidates.

Why WWT? 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

What is the Deal Configuration Team and why join?  

We currently have an opportunity available for an Analyst on the Deal Configuration team. The Deals team supports three distinct applications: Deals, Solutions, and Service Quoting. These applications help support the pre-sales, engineering, scoping, and quoting processes of an opportunity lifecycle with the goal of winning new business.  You will work in a fast-paced environment with a dynamic team consisting of other Developers, Analysts, Architects and Product Owners supporting and enhancing this set of applications. 

What will you be doing? 

The IT Analyst uses a range of functional and technical skills to support the build-out and integration of custom WWT applications and third-party vendor systems and products. This position plays a significant role in contributing to the development of functional/technical solutions by supporting innovation within our organization. The employee will have a solid understanding of business processes, systems, and architecture within their team. Collaboration with leadership, architecture, product ownership, and various IT and business teams is essential.

Responsibilities: 

• Applying and starting to lead and promote WWT Core Values and best practices.
• Serve as the subject matter expert for the product areas and platforms you support,
  owning them from requirements through production.
• Stakeholder partnership mindset - builds trust by treating stakeholders as collaborators
• Adapt quickly as priorities shift - supporting different product areas or teams over time is a defining feature of this role.
• Own your product board - know what is in flight, what is coming, and why it matters.
• Support end-to-end testing of features and releases, including production validation on release days.
• Manage and triage ServiceNow tickets for your product areas with urgency and a
  customer service mindset.
• Create and maintain clear documentation for product releases - processes, enhancements, and system changes.
• Identify gaps, propose improvements, and proactively surface opportunities before they become problems.
• Participate in the design, development, and testing of software utilizing both custom-developed and third-party tools.
• Debug production issues, contribute to root cause analysis, and support your team on release days.
• Use AI tools as part of your workflow and follow Agile methodologies throughout.