Customer Support Representative

Altvia is seeking a Customer Support Representative to join our team. This position is an excellent opportunity for candidates looking to get their foot in the door with a very exciting and rapidly growing company. If you are looking for a company that rewards hard work with financial and professional growth opportunities, then we want to talk to you!

About Altvia:

Altvia is a growth stage startup focused on supercharging the Private Equity (PE) and Venture Capital (VC) industries with the most modern technology and systems. 

We help firms understand and enhance the methods and tactics that differentiate them from their competitors, often referred to as a firm’s ‘edge,’ which usually involves how they engage investors to raise money and/or deploy capital and unlock value in a portfolio of assets.

 “The Altvia team has been fantastic, bringing efficiencies to every facet of our business – fundraising, marketing, deal execution and fund administration. They understand what we do and their team has changed how we manage our business.” - Plexus Capital

There has never been a better time to join the team - accelerate your career with us and let’s grow together!

Primary Responsibilities: 

• Provide excellent customer service to all clients
• Build and maintain relationships with clients, staying engaged and proactive in offering support and guidance
• High-volume email correspondence providing effective solutions in a timely manner
• Provide multi-channel support (email, video, phone) with accurate documentation of customer interactions and resolutions in Salesforce, ensuring clear and detailed records
• Troubleshoot, coordinate, and resolve customer issues efficiently, ensuring continuous follow-up and clear communication
• Lead customer training, ensuring they understand product features, benefits, and best practices
• Collaborate closely with internal teams (Customer Success, Product, and Sales) to ensure the customer voice is heard throughout the organization
• Assist with administrative tasks as required to support team efficiency, accuracy, and customer satisfaction
• Complete a 3-part Certification program with opportunities for compensation adjustments as you complete them

What we’re looking for:

• A minimum of 6 months of customer service, or equivalent educational background in business and/or technology
• Excellent computer skills – Microsoft Office and GSuite products
• Ability to multitask
• Self-starter mentality
• Excellent communication skills (written and verbal)
• Strong ethics and integrity
• Great organizational and time management skills
• Detail-oriented
• Bachelor’s degree required

Work Schedule:

• Shifts: We operate in two shifts, 6:00 AM to 3:00 PM and 9:00 AM to 6:00 PM Mountain Time. This position is first shift, but shift assignments may vary based on business need. Onboarding will be 8am-5pm MT.
• On-Call Rotation: Team members rotate an on-call shift weekly from 6:00 PM to 6:00 AM Mountain Time.