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Leads and develops a software engineering team responsible for real-time, event-based bonus systems. Oversees people, delivery, governance, quality, architecture, risk mitigation, and process improvement. Drives SDLC transformation through AI and agentic workflows, removes delivery blockers, mentors developers, and remains hands-on with technical solutions. The role requires expertise in scalable, highly available, low-latency systems, server-side and frontend development, databases, messaging, and middleware.
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Who we are looking for
A Customer Service Manager, who will be responsible for maintaining operational efficiency and standards within the team, and delivering the highest possible standards of customer service.
As a leader, you will be pivotal in shaping the customer journey, enhancing satisfaction, and fostering a culture of excellence within the department. Reporting directly to the Senior Customer Contact Manager, your passion for delivering outstanding customer service will be key. You will also ensure that the Company's customer service ethos is consistently upheld, helping to maintain the high standards that define our reputation for excellence.
This is a unique opportunity to be part of our exciting growth and play a key role in shaping the future of customer service within the customer service team as we expand across the US.
The salary range for this role is $85,000 - $100,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Strong planning, organizational, and time management skills.
Self-driven with a strong ambition to succeed.
Capable of meeting high standards within set deadlines.
Experienced leader with a proven track record in people management.
Exceptional verbal and written communication skills.
Skilled in team management and making effective decisions under pressure.
Proficient in analyzing data from various sources to make well-informed decisions.
Ability to maintain compliance with individual licensing requirements according to regulations.
Main Responsibilities
Achieving set objectives and assisting the Senior Customer Contact Manager in defining them.
Inspiring and developing a team to achieve departmental goals and enhancing the customer contact experience.
Maintaining a high level of knowledge of the department's policies and procedures by collaborating with other managers across the Company to enhance internal processes and procedures.
Establishing a framework for effective succession planning, ensuring fair promotion opportunities and that staff are developed for future advancement.
Proposing, developing and implementing new ideas to drive departmental growth and efficiency while maintaining exceptional customer service.
Investigating potential technical issues, raising service delivery hindering concerns, contributing to solutions, and collaborating with senior management.
Reviewing and analyzing customer contact management to identify areas for improvement.
Serving as a point of escalation for customer issues raised by Deputy Managers and Supervisors.
Fostering a culture of positive change by encouraging team members to embrace new initiatives and collaborate for continuous improvement.
A Customer Service Manager, who will be responsible for maintaining operational efficiency and standards within the team, and delivering the highest possible standards of customer service.
As a leader, you will be pivotal in shaping the customer journey, enhancing satisfaction, and fostering a culture of excellence within the department. Reporting directly to the Senior Customer Contact Manager, your passion for delivering outstanding customer service will be key. You will also ensure that the Company's customer service ethos is consistently upheld, helping to maintain the high standards that define our reputation for excellence.
This is a unique opportunity to be part of our exciting growth and play a key role in shaping the future of customer service within the customer service team as we expand across the US.
The salary range for this role is $85,000 - $100,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Strong planning, organizational, and time management skills.
Self-driven with a strong ambition to succeed.
Capable of meeting high standards within set deadlines.
Experienced leader with a proven track record in people management.
Exceptional verbal and written communication skills.
Skilled in team management and making effective decisions under pressure.
Proficient in analyzing data from various sources to make well-informed decisions.
Ability to maintain compliance with individual licensing requirements according to regulations.
Main Responsibilities
Achieving set objectives and assisting the Senior Customer Contact Manager in defining them.
Inspiring and developing a team to achieve departmental goals and enhancing the customer contact experience.
Maintaining a high level of knowledge of the department's policies and procedures by collaborating with other managers across the Company to enhance internal processes and procedures.
Establishing a framework for effective succession planning, ensuring fair promotion opportunities and that staff are developed for future advancement.
Proposing, developing and implementing new ideas to drive departmental growth and efficiency while maintaining exceptional customer service.
Investigating potential technical issues, raising service delivery hindering concerns, contributing to solutions, and collaborating with senior management.
Reviewing and analyzing customer contact management to identify areas for improvement.
Serving as a point of escalation for customer issues raised by Deputy Managers and Supervisors.
Fostering a culture of positive change by encouraging team members to embrace new initiatives and collaborate for continuous improvement.
bet365 Denver, Colorado, USA Office
bet365 Denver, CO Office
Located right in the heart of downtown, our office is surrounded by world-class dining and cultural activities, making it easy to enjoy the best the city has to offer. With the stunning backdrop of the Rocky Mountains, Denver truly is a vibrant urban center that offers the perfect blend of city life
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
