Corporate Quality Manager, QSR

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Position Summary:

The primary focus of the Corporate Quality Manager is to support the activities required to meet objectives of quality, food safety and other programs, or regulatory compliances for Novolex. Corporate Quality Managers are typically responsible for supporting 10 or so facilities within one or two operating units (OU). This position will interact with internal and external customers.

Essential Functions and Key Responsibilities:

• Reports to the Director of Quality with dotted line to OU operations leaders.
• Interacts with Corporate teams, Customers, Sales, Customer Service, Product Development, and all aspects of Operations.
• Leads plant quality teams by facilitating alignment across the OU through a cadence of standard work [examples are routine calls, visits].
• Drives RCCA methodologies and training with the plants. Supports customers and operations in leading RCCA for customer issues; develops and implements sustainable corrective action plans with the plants.
• Analyzes and trends data to identify opportunities for improvement.
• Develops and/or improves the OU’s quality strategy and objectives with Operations leaders. Recommend and develop procedures and processes that optimize and drive consistency into all aspects of manufacturing.
• Leads and supports improvement efforts in all areas of the business to meet performance targets.
• Assists in developing and implementing quality programs to ensure finished goods meet all quality, customer and food safety requirements.
• Become SME in customer requirements for the OU and promote awareness and adherence throughout organization. Assist plants in investigating and resolving customer quality issues, internal/external product failures.
• Provide technical support and expertise in statistical methods, problem solving methods, and process improvements to plants and investigate application of engineering solutions where possible.
• Manage data gathering software, including procurement, installation, programming & end-user training.
• Support scrap and cost reduction projects and champion plant improvement efforts for COPQ.
• Prepares and distributes internal and external reports – weekly, monthly, on demand.
• Manages customer communications for the OU as appropriate.
• Leads or supports in customer meetings (visits, audits, quality reviews).
• Supports company compliances and certifications through conducting gap assessments, internal audits, training, and program management and support [forestry, food safety GFSI, Kosher, CFIA, FDA].
• Conduct internal audits as scheduled and needed.
• Participates/support in 3rd party audits, including direct involvement with auditors, provide support to all plants as it relates to third-party annual audits.
• Serve as interim quality manager and support candidate search process, as required.
• Lead and support onboarding of new quality and food safety resources.
• Identify and drive training opportunities across the organization and OU: HACCP, food safety, internal auditing, quality topics, as examples.
• Follows company policies and practices while representing Novolex in an ethical and business-like manner.
• This remote position will travel within the United States and Canada; travel may be up to 80%.

Candidate Requirements:

• Bachelor’s degree in a technical field preferred.
• 5+ years’ experience in a quality management role in a manufacturing environment, preferably in the plastics, paper, or packaging industry.
• Strong organizational, interpersonal and leadership skills.
• Self-starter and works independently under minimum supervision.
• Ability to work as part of a team as well as lead a team by influence.
• Ability to manage multiple priorities and projects under tight timelines; works with a sense of urgency.
• Detail oriented, analytical thinker and consistently demonstrates accuracy, thoroughness, and dependability.
• Analysis, critical thinking, good judgment, and strong problem-solving skills.
• Ability to operate under deadlines while still meeting standards.
• Displays excellent written and verbal communication skills.
• Excellent interpersonal skills necessary to interact effectively with individuals at all levels of the company and enjoys a fast-paced environment.
• Establishes and maintains effective channels of communications with internal and external contacts.
• Practical experience with risk management, product testing, capability studies and control plans.
• Strong leadership experience with compliance program requirements such as food safety, SQF, BRCGS, HACCP, forestry, and sustainability programs, including experience with internal and external auditing.
• Proficient in use of MS Office (Outlook, Word, Excel, and PowerPoint) programs.
• Nice to have: Six Sigma Principles, Kaizen, Lean Manufacturing.

How you’ll perform the role:

The primary focus of the Corporate Quality Manager is to support the activities required to meet objectives of quality, food safety and other programs, and regulatory compliances for Novolex. Corporate Quality Managers are typically responsible for supporting 10 or so facilities within one or two operating units (OU). This position will interact with internal and external customers.

• Reports to the Director of Quality with dotted line to OU operations leaders.
• Leads plant quality teams indirectly by facilitating alignment across the OU through a cadence of standard work [examples are routine calls, visits].
• Drives RCCA methodologies and training with the plants. Supports customers and operations in leading RCCA for customer issues; develops and implements sustainable corrective action plans with the plants.
• Analyzes and trends data to identify opportunities for improvement. Leads and supports improvement efforts in all areas of the business to meet performance targets.
• Assists in developing and implementing quality programs to ensure finished goods meet all quality, customer and food safety requirements.
• Provide technical support and expertise in statistical methods, problem solving methods, and process improvements to plants and investigate application of engineering solutions where possible.
• Support scrap and cost reduction projects and champion plant improvement efforts for COPQ.
• Supports company compliances and certifications through conducting gap assessments, internal audits, training, and program management and support, including 3rd party audits [forestry, food safety GFSI, Kosher, FDA, as examples].
• This remote position will travel within the United States and Canada; travel may be up to 75%.

Additional Duties:

• Become SME in customer requirements for the OU and promote awareness and adherence throughout organization. Assist plants in investigating and resolving customer quality issues, internal/external product failures.
• Develops and/or improves the OU’s quality strategy and objectives with Operations leaders. Recommend and develop procedures and processes that optimize and drive consistency into all aspects of manufacturing.
• Manage data gathering software, including procurement, installation, programming & end-user training.

• Interacts with Corporate teams, Customers, Sales, Customer Service, Product Development, and all aspects of Operations.
• Prepares and distributes internal and external reports – weekly, monthly, on demand.
• Manages customer communications for the OU as appropriate.
• Leads or supports in customer meetings (visits, audits, quality reviews).
• Conduct internal audits as scheduled and needed.
• Participates/support in 3rd party audits, including direct involvement with auditors, provide support to all plants as it relates to third-party annual audits.
• Serve as interim quality manager and support candidate search process, as required.
• Lead and support onboarding of new quality and food safety resources.
• Identify and drive training opportunities across the organization and OU: HACCP, food safety, internal auditing, quality topics, as examples.
• Follows company policies and practices while representing Novolex in an ethical and business-like manner.

Compensation:

A reasonable estimate of the current range is $105,000 - $110,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program.

#LI-TM1

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact [email protected].

Formerly Pactiv Evergreen