Corporate Dining Captain

Job Description
JPMorgan Chase is building a new global headquarters in New York City with an iconic exterior design and best-in-class client and amenity space to augment it's interiors.
As a Corporate Dining Captain within the Client Dining Management Team, you will be responsible for overseeing the food and beverage operations for Dining amenities. This role requires exceptional leadership skills, strong knowledge of food and beverage service, and a passion for delivering outstanding customer experiences. You will be responsible for successful shift supervision, ensuring seamless service, maintaining quality standards, and fostering a positive atmosphere.
Job responsibilities:

• Supervise and lead a team of dining staff, including full time servers, and contingent employees.
• Assign and delegate tasks to team members, ensuring efficient operations and smooth service delivery.
• Oversee the set-up and preparation of dining areas, ensuring proper table settings, cleanliness, and organization
• Provide training, coaching, and ongoing guidance to enhance employee skills and performance.
• Conduct daily pre-shift meeting and training topics.
• Foster a positive work environment, encouraging teamwork and professional development.
• Learn basic POS troubleshooting techniques. Familiar with support call procedure when necessary.
• Monitor and maintain an adequate supply of alcoholic, nonalcoholic beverages, and dining supplies, coordinating with suppliers as needed.
• Ensure accurate menu presentation, including descriptions, and seasonal offerings.
• Coordinate with culinary team to execute menu items consistently and maintain high food quality standards.
• Work in tandem with the Client Dining Management Team to support operational needs.

Required qualifications, capabilities, and skills:

• Demonstrate and promote JPMC's culture, always positively representing the Company.
• Oversee all aspects of service, including those in the dining room, private dining rooms, and pantries. Ensure the highest levels of organization are always maintained, without exception.
• Uphold all standards of the JPMC Client Dining service, appearance, and conduct, always promoting positive public and employee relations.
• Promote teamwork within the Client Centers, creating a positive work environment.
• Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
• Monitor food storage, handling, and preparation processes to maintain food safety standards.
• Develop relationships with guest and key users. Meet the expectations and requirements of our guests, always acting with our guests in mind.
• Actively participate in service to ensure quality standards are met to offer best in class client experience.
• Effectively resolve guest complaints and issues. Escalating to Managers when necessary.

Preferred qualifications, capabilities, and skills:

• Familiar with managing POS Systems and running reports for optimal operation success preferred
• Ability to lift up to 30lbs preferred
• Available to work late nights, holidays and long days as necessary
• 3+ years fine dining and or luxury hotel experience preferred
• Management or Supervisory experience preferred
• Knowledge of Microsoft Office 360 preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.