Content Strategist

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we’re leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

• The largest telehealth company in Australia,

• The largest bank for teens in the US,

• One of the largest NFT marketplaces by trading volume,

• The leading virtual specialty-care platform in the US,

• One of the largest flexible rent-payment platforms in the US,

• One of the largest Web3 gaming companies

… and a handful of other enterprise customers with over 1 million support tickets a year.

• Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.

• High pay, high expectations, high performance. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they’re investors and owners too.

• On the technical cutting edge. With our users we’re defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it’s white space for us to invent. The AI agent problems we’re solving are beyond the cutting edge at the biggest research labs. We’re building on a modern tech stack, with Typescript, React/Remix, PrismaORM, NestJS and some Python sprinkled in.

• No nonsense recruitment process. The process is: 1) informal chats with Michelle, Steve and Longen to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!
  

About the role and you

We're hiring a founding Content Strategist to define how Lorikeet shows up in the world. You'll build our content strategy and brand from scratch, setting the vision, sourcing partners, and overseeing execution across every channel. You'll experiment with different formats to find what resonates, then build scalable systems around what works. The ideal person translates customer insights into compelling content that educates and drives the pipeline. You're comfortable developing strategy, writing creative briefs, and providing quality control on deliverables. Perfect for someone who wants to build from zero.

What you'll do

• Develop and own content strategy across all channels including website, LinkedIn, YouTube, podcast, and emerging platforms to build brand and drive pipeline

• Oversee end-to-end content production by writing briefs, developing copy, directing agency partners, and ensuring quality control on all finished assets across organic and paid channels

• Source and manage freelancers, agencies, and production partners to execute your vision while maintaining strategic direction and brand consistency

• Conduct customer research and interviews to uncover insights that inform strategy and shape compelling narratives from complex technical concepts

• Rapidly prototype and test new content formats and distribution strategies to discover what resonates, then scale what works

• Establish scalable content processes and systems including brand voice, visual guidelines, templates, and performance measurement to optimize based on data

The right candidate

You're a strategic thinker who can craft the vision and direct partners to execute it. You're excited to experiment with different formats and channels to discover what genuinely serves customers and drives results. You'll work with agencies and freelancers on execution while providing quality control and strategic oversight.

You might be a fit if you:

• Have experience building content strategy and production capabilities at B2B SaaS or AI companies, with a good sense of ‘quality’ across different formats

• Built content programs from scratch and ability to develop strategy, source partners, write creative briefs, and oversee delivery of assets that drive engagement and pipeline

• Excel at transforming technical concepts into compelling stories

• Thrive on experimentation and iteration, and are willing to test unconventional approaches, measure what works, and pivot quickly based on learnings

If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.

Lorikeet uses Automated Employment Decision Tools (AEDT) to assist in the candidate screening process. These systems help us efficiently review a high volume of applications by analyzing qualifications, skills, and experience against the requirements of the job description.

The use of AI is intended to enhance, not replace, human judgment. Final hiring decisions are made by human recruiters and hiring managers who review all relevant information, including AI-generated assessments, to ensure a fair and comprehensive evaluation.

Our AI systems are regularly audited and monitored to prevent and mitigate bias. We are committed to ensuring that our technology-assisted processes comply with all federal, state, and local anti-discrimination laws.

If you require a reasonable accommodation to participate in our application process, please contact us at: [email protected]