Serve as the primary client contact through phone, email, and portal interactions. Resolve concerns, provide solutions, escalate complex issues, maintain client relationships, coordinate with internal teams, communicate feedback, and keep accurate records. The role requires professional communication, organization, problem-solving, and proficiency with office, document, collaboration, and client-service software.
Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.
Magna Legal Services is seeking a proactive, personable, and service-oriented Client Services Representative to serve as a key point of contact for our clients. In this role, you will respond to inquiries, resolve issues, and coordinate with internal teams to ensure a seamless and positive client experience.
The ideal candidate is an effective communicator who thrives in a fast-paced, team-oriented environment and approaches every client interaction with professionalism, responsiveness, and care.
Primary Responsibilities
- Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portal
- Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager
- Build and maintain strong client relationships through proactive, professional communication
- Identify opportunities to improve the client experience and overall service delivery
- Collaborate with internal departments to address client needs and ensure issues are resolved effectively
- Communicate client feedback to support ongoing process and service improvements
- Maintain accurate and organized records of client communications and requests
Desired Background
- Excellent written and verbal communication skills
- Strong email and telephone etiquette
- Professional, client-focused approach with strong problem-solving skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office and Adobe Acrobat
- Familiarity with Microsoft Teams and Zoom
- Experience with Front and ReporterBase is preferred but not required
Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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