Processes FSA claims and appeals, determines eligibility, meets workload priorities and turnaround times, troubleshoots software issues, and supports operational projects. Coordinates with departments and supervisors to improve processes, develop procedures, communicate updates, and promote continuous learning and knowledge sharing.
How you'll make an impact
- Daily claim processing.
- Accurately process all FSA claim types.
- Determine eligibility by utilizing available resources.
- Ensure priority of workload is followed and turnaround times are met.
- Properly process claim appeals.
- Troubleshoot software issues accordingly.
- Assist with other operational functions.
- Coordinate with other departments when appropriate.
- Assist Claims Supervisors with projects as assigned.
- Work with Claims Supervisors to develop new processes and procedures.
- Continuous improvement approach to work.
- Communicate changes needed for processes.
- Develop and update procedures as needed.
- Promote continuous learning and sharing of knowledge.
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