Business Process Manager

Business Process Manager

Job Description

ACT Entertainment

Department: People                                                                                                                                          Employment Type: Full-Time

Reports To: Chief People Officer                                                                                                                      Location: Remote U.S. 

Position Summary: The Business Process Manager identifies opportunities to make the company’s processes more efficient, accurate, and scalable. This role designs and implements improvements to how work is administered, starting with human resources and extending across the organization.

Duties & Responsibilities:

• Oversee and process payroll across all company entities, ensuring accuracy, compliance, and on-time delivery.
• Document and analyze current HR processes, including onboarding, payroll support across all locations (U.S., Canada, U.K., France, Germany, Netherlands), benefits administration, employee records, and reporting.
• Identify bottlenecks, manual or repetitive steps, error risks, and data quality gaps.
• Support and improve global payroll processing across countries and providers, including input preparation, validation, approvals, and reconciliation to the general ledger.
• Design and implement improved workflows, tools, and integrations between business systems.
• Build reporting and dashboards to give leaders accurate and timely information.
• Evaluate, configure, and adopt technology solutions, including AI-enabled tools where appropriate.
• Partner with department leaders and staff to ensure changes are practical, well-documented, and supported.
• Develop process documentation, standards, and training materials.
• Track results such as time saved, accuracy, and cycle time, reporting progress to leadership.
• Extend process improvement to Finance, Operations, and other departments as People initiatives mature.
• Protect data privacy, security, and compliance throughout the company.
• Other duties as assigned.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualifications, Skills and Abilities:

• 5+ years of experience in business operations, HR, payroll, or finance processes.
• Advanced degree preferred.
• Proven track record of designing and delivering process or system improvements.
• Strong analytical and problem-solving skills, with comfort working with data and reporting.
• Experience configuring and connecting business software platforms.
• Ability to communicate clearly and lead change with staff at every level.

Physical Demands and Working Conditions: 

COMPANY VALUES:

• Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers. 
• Do the Right Thing, Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. 
• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience. 
• Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
• Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.