Manager, GQO – Business Process Continuous Improvement

The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through data analytics, business process optimization, automation, and continuous improvement initiatives across Global Quality. This position is responsible for identifying and implementing process improvements, developing and maintaining dashboards and reporting solutions, tracking and trending key business metrics, supporting technology-enabled solutions, and leading continuous improvement projects.

The role also involves serving as an internal consultant to Global Quality by analyzing data, recommending solutions, and leveraging systems and technology to improve business performance, compliance, and operational effectiveness. Lead process improvement, automation, and operational excellence initiatives identified through business performance reviews, governance forums, and stakeholder feedback.

Key Responsibilities:

Business Process Improvement & Continuous Improvement:

• Identify and communicate opportunities for process and quality improvements across Global Quality.
• Lead and support continuous improvement initiatives focused on increasing efficiency, effectiveness, compliance, and quality outcomes.
• Conduct business process analyses and assessments to identify gaps, risks, trends, and opportunities for optimization.
• Partner with stakeholders to implement sustainable solutions and monitor the effectiveness of business process improvements.
• Promote a culture of operational excellence and continuous improvement across the organization.
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Metrics, Analytics & Reporting:

• Develop, maintain, and enhance dashboards and reporting solutions that support Global Quality business objectives.
• Collect, analyze, trend, and interpret data from multiple systems and business processes.
• Identify and track key performance indicators (KPIs) and operational metrics aligned with organizational priorities.
• Generate standard and custom reports to support decision making, operational reviews, governance meetings, and leadership reporting.
• Provide actionable insights and recommendations based on data analysis and performance trends.
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Technology & Systems Optimization:

• Acquire and maintain knowledge of current technologies and systems utilized within Global Quality, including LMS, QMS, and reporting platforms.
• Act as an internal consultant by analyzing business needs and recommending technology-enabled solutions.
• Support efforts to optimize system utilization, data management, reporting capabilities, and business processes.
• Partner with business and technology teams to identify system enhancements and opportunities to improve user experience and efficiency.
• Evaluate new technologies and tools that support operational excellence and continuous improvement objectives
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Automation & Digital Solutions:

• Identify opportunities to automate manual processes and improve ways of working across Global Quality.
• Design, develop, and implement automated workflows, reporting solutions, and other digital tools.
• Collaborate with stakeholders to streamline processes and reduce administrative burden through automation and technology solutions.
• Support the adoption of new tools and technologies that improve operational performance and productivity.
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Project Management:

• Act as the Project Manager for business process improvement, reporting, automation, and operational excellence initiatives.
• Develop project plans, timelines, and resource requirements while ensuring timely delivery.
• Collaborate with cross-functional teams to achieve project objectives and drive successful implementation of solutions.
• Monitor project progress and communicate status, risks, and outcomes to stakeholders.

Audits & Inspections Support:

• Support audit and inspection readiness activities through effective reporting, documentation, and data management.
• Provide metrics, dashboards, and trending information to support compliance monitoring and inspection activities.
• Assist in responding to audit-related inquiries and support corrective and preventive action initiatives as needed.

Qualifications:

• Bachelor’s degree required; advanced degree in Business, Data Analytics, Information Systems, Quality Management, Engineering, or related field preferred.
• 5+ years of experience in business process improvement, operations, analytics, quality systems, or related roles, preferably within the pharmaceutical, biotech, or healthcare industry.
• Proficiency in LMS platforms, QMS platforms, reporting tools, dashboard development, and data visualization solutions.
• Experience with process improvement methodologies and business intelligence platforms.
• Advanced Microsoft Excel skills, including complex formulas, pivot tables, Power Query, data modeling, and reporting automation.
• Microsoft Power BI and Power Automate and workflow automation tools for designing, building, maintaining, and optimizing automated business processes and integrations.
• Strong analytical skills with the ability to interpret data and create actionable insights.
• Excellent organizational, communication, project management, and stakeholder management skills.
• Experience supporting compliance, audits, and inspection readiness activities is a plus.

Preferred Attributes:

• Strategic thinker with a focus on operational excellence and continuous improvement.
• Agile and adaptable in a dynamic environment.
• Passionate about leveraging data, technology, automation, and analytics to improve business processes and performance.
• Strong problem-solving skills with the ability to identify opportunities and implement innovative solutions.
• Demonstrated ability to influence stakeholders and drive sustainable organizational change.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Company benefits:  Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

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Disclaimer: 

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Otsuka is an equal opportunity employer.  All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.   

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability.  You can request reasonable accommodations by contacting [email protected]. 

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