Business Operations Manager

About the teamThe Business Operations team at ZHL exists to drive organizational efficiency by designing and implementing scalable systems and workflows. Our team partner with Sales, Operations, and Product leadership to streamline cross-functional collaboration and ensure that day-to-day activities align with strategic goals. Our work enables the company to deliver consistent results, adapt to changing business needs, and support sustainable growth.

About the role

As the Business Operations Manager for Zillow Home Loans, you will play a pivotal role in driving operational excellence and strategic growth within our mortgage fulfillment organization. This highly visible position partners closely with Fulfillment, Product, Engineering, and Data teams to deliver a best-in-class experience for our borrowers, optimize key performance indicators, and execute on critical business initiatives. You will leverage your expertise in business operations, data analysis, and cross-functional collaboration to help shape the future of our mortgage operations.

Key Responsibilities

• Partner with Fulfillment and Biz Ops Leadership to project manage strategies that drive superior performance, productivity, and process improvement across the mortgage operation. You will own project management from ideation through execution, ensuring alignment with business objectives and measurable results.

• Develop compelling, visually engaging presentations that clearly communicate strategic initiatives and garner buy-in from senior leadership and cross-functional stakeholders.

• Ideate and define new data sets and analytical approaches that enable leadership to uncover actionable insights, inform decision-making, and drive continuous improvement.

• Work cross-functionally with Product, Engineering, and Data teams to ensure priorities are aligned, dependencies are managed, and initiatives are completed on time and with high quality.

• Champion a culture of initiative, accountability, and operational excellence throughout the organization.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $124,000.00 - $198,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 8+ years of experience in Business Operations, Program Management, or Strategy functions, ideally within financial services or mortgage operations.

• Demonstrated experience partnering with and supporting senior leaders, with a proven ability to influence stakeholders at all levels.

• Exceptional presentation and communication skills, with a track record of developing presentations that drive alignment and action.

• Excellent data analysis skills, including the ability to ideate, define, and leverage new data sets to inform business decisions.

• Proven track record of achieving KPI accomplishments and managing high-visibility, cross-functional projects from ideation to execution.

• Strong cross-functional collaboration skills, with experience working closely with Product, Engineering, and Data teams to deliver business results.

• Experience working with project management and data systems like Air Table, Smartsheets, and Tableau

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.