Business Operations Analyst II

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry’s best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Candidates must be willing to participate in at least one in-person interview.

This role focuses on driving operational efficiency and data integrity across regional logistics and performance systems. The primary mandate includes auditing multi-system workflows and managing logistical escalations across cross-functional partners. By synthesizing field metrics into high-level insights, this position strengthens executive decision-making and quarterly compliance standards.

What Success Looks Like (Objectives):

• Leverage AI tools, process automation, and data analytics to optimize internal workflows, reporting, and operational efficiency
• Audit multi-system workflows across multiple platforms to maintain zero-defect data integrity
• Manage logistical escalations and field assistance requests by coordinating between Regional Account Managers, support groups, and third-party partners
• Execute routine weekly and monthly regional audits, synthesizing field metrics into high-level insights for executive Monthly Performance Reviews and Quarterly Compliance Audits

Core Skills and Competencies (What you’ll bring):

• High proficiency with Artificial Intelligence tools and automation to optimize workflows and drive operational performance
• Strong analytical rigor with experience evaluating performance metrics, headcount trends, and operational data
• Process discipline with strict adherence to standard operating procedures and data auditing
• Professional communication skills to collaborate effectively with regional management, support teams, and executive leadership

Minimum Requirements:

• Bachelor’s Degree
• Experience in operations, process automation, and data analytics
• Experience with AI tools, workflow automation platforms, and data analysis software

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)