Jobs at EchoStar

Manages enterprise Windows endpoints, including monthly OS patching, software deployment, Group Policy, and advanced PowerShell automation through MECM. Resolves complex desktop escalations, analyzes logs, improves hardware reliability, and supports proactive troubleshooting with AI tools. The role also coordinates CAB meetings, mentors support staff, documents technical solutions, and collaborates with vendors and cross-functional teams on endpoint administration and cloud co-management.

Manages the lifecycle of IT hardware and software assets, including procurement requests, receiving, tagging, delivery, inventory reconciliation, audits, and license compliance. Maintains accurate asset records, generates reports, analyzes data for cost-saving opportunities, recommends products to internal customers, and documents asset-handling workflows. Collaborates with desktop management, IT, and business teams while supporting hardware staging, assembly, and physical inventory activities.

Leads strategic planning and high-visibility, cross-functional programs for the Retail Wireless organization. Develops executive narratives, board presentations, and data-driven communications; tracks departmental objectives; resolves process gaps; and facilitates executive governance. The role also uses AI tools to accelerate reporting, data synthesis, and workflow efficiency while supporting budget management, resource allocation, and performance analysis.

Analyzes customer experience operations using AI tools, call data, KPI trends, and platforms such as Tableau, Snowflake, and Databricks. Identifies systemic issues and root causes, develops agent tools and documentation, supports wireless technology processes, and partners with training and cross-functional teams on launches and process improvements. Conducts call listening and agent sessions, performs needs assessments and cost-benefit analyses, and delivers actionable recommendations to improve operational efficiency and customer experience.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Lead personalized web and app journey orchestration for Boost Mobile using Adobe Journey Optimizer, Adobe Experience Platform, and Adobe Target. Build audience segments, automate cross-channel customer journeys, manage experimentation programs, analyze performance, and use AI-driven decisioning to improve acquisition, engagement, conversion, and customer lifetime value. Partner with acquisition and monetization teams to translate business goals into scalable personalization strategies.

Design, build, and operate secure LLM platforms and RAG pipelines for security analytics and automation. Develop agentic workflows, continuous monitoring, governance, and adversarial testing to mitigate AI risks and integrate protections into security tooling and cloud-native ML pipelines.

Maintains general ledger and subledger entries, performs monthly balance sheet reconciliations, analyzes capital costs and variances, and prepares financial reports for leadership. The role designs scalable accounting solutions, improves financial workflows, addresses data integration challenges, and applies AI tools to automate reconciliation and reporting. Candidates need accounting expertise, Excel and ERP proficiency, a bachelor’s degree, and at least three years of relevant experience.

Lead enterprise fraud product strategy and roadmap across wireless brands. Manage fraud platform requirements, lifecycle, integrations, vendor evaluations, acquisitions, and margin assurance initiatives. Partner cross-functionally to address security vulnerabilities, improve anomaly detection through AI applications, and optimize threat mitigation. The role requires telecom and wireless infrastructure expertise, including MVNE, MNO, and PaaS environments, plus leadership of product development and specialized analyst teams.

Design and optimize ecommerce landing pages, homepage content, promotional pages, and brand pages for BoostMobile.com. Translate marketing briefs and wireframes into production-ready responsive designs using Figma and Adobe Experience Manager. Maintain the design system and component library, collaborate with ecommerce, marketing, product design, and web operations teams, and use analytics and AI tools to improve engagement, performance, and conversion.

Creates, updates, tests, and publishes web pages and digital components across eCommerce platforms and mobile applications using Adobe Experience Manager. Manages digital assets, ensures cross-device content consistency, standardizes page components, and supports digital marketplace growth. Collaborates with marketing teams and copywriters to maintain brand messaging while using AI content tools to improve editing, asset management, and content workflows.

Own and grow new customer acquisition through BoostMobile.com’s ecommerce buy flow. Optimize device, BYOD, plan selection, and checkout experiences using funnel analysis, A/B testing, personalization, and analytics. Monitor acquisition KPIs, manage affiliate and referral traffic, and lead cross-functional web execution for launches, promotions, and plan changes. Translate customer and funnel insights into conversion, revenue, and lifetime-value improvements.

Leads enterprise technical programs for the retail wireless portfolio by developing program plans, managing requirements, coordinating cross-functional teams, resolving dependencies and operational bottlenecks, reporting status and risks to stakeholders, and driving scalable workflows using project management and AI productivity tools.

Owns end-to-end go-to-market planning and ecommerce campaign launches across Boost Mobile’s website, app, and supporting channels. Coordinates product, marketing, IT, web operations, analytics, and merchandising teams; manages launch roadmaps, dependencies, readiness checklists, and go/no-go decisions. Analyzes post-launch performance, develops scalable GTM playbooks, and uses AI-powered tools to improve tracking, communication, and execution. This senior individual contributor role requires strong cross-functional program management and ecommerce campaign expertise.

Owns monetization and revenue growth for existing customers across Boost Mobile’s website and app. Responsibilities include optimizing upsell, cross-sell, upgrades, add-a-line, and add-on flows; conducting A/B tests and funnel analysis; monitoring monetization and retention KPIs; developing lifecycle journeys; and using personalization and predictive analytics to improve customer lifetime value. Partners with marketing, product, UX, engineering, and app teams to deliver unified digital experiences.

Designs and develops enterprise enablement programs, eLearning modules, job aids, lesson plans, assessments, and instructor-led materials. Collaborates with subject matter experts and stakeholders, updates curricula, writes training communications, applies adult learning principles, and uses modern instructional design, multimedia, LMS, authoring, and AI productivity tools to improve learner engagement and performance.

Manage BoostMobile.com’s ecommerce catalog within Adobe Commerce, including product SKUs, plans, accessories, pricing, checkout configurations, and promotional offers. Translate product and pricing requirements into accurate platform configurations, perform cross-browser and cross-device QA, troubleshoot discrepancies, and ensure timely launches. Maintain documentation, workflows, and quality checklists while coordinating with product, pricing, marketing, and ecommerce teams.

Manages and reconciles cash, investment, and debt portfolios; resolves financial data variances; supports month-end close activities; prepares schedules and external partner data; maintains integrity across financial systems; collaborates on structural financial changes and process improvements; and uses AI financial tools to improve analysis, variance detection, and reporting accuracy.

Leads enterprise-wide tax strategy, planning, governance, and senior tax leadership. Advises the CFO, executive team, Audit Committee, and Board on tax implications of corporate strategy, capital structure, M&A, divestitures, and reorganizations. Oversees tax risk, regulatory developments, leadership development, and strategic transaction structuring across a complex global organization.

Supports IT product ownership in an Agile environment by translating product vision into prioritized backlogs, user stories, and acceptance criteria. Documents API and data dependencies, tracks Agile delivery metrics, coordinates impact analysis with Security, Data Architecture, and Compliance teams, and supports acceptance testing and production deployments. The role also uses AI productivity tools for requirements and technical documentation.