Associate Provider Network Manager

The Associate Provider Network Manager supports the development and maintenance of a strong dental provider network by assisting with recruitment, provider relations, and compliance efforts. This role works closely with internal teams and providers to ensure network adequacy, resolve issues, and deliver a high level of service aligned with organizational standards.

Open to candidates in Florida (Jacksonville/Duval County area preferred)

• Assist in recruiting General Dentists and Specialists to support network growth and meet access standards
• Analyze network needs and identify gaps requiring additional provider recruitment
• Support recruitment campaigns and outreach efforts within assigned territories

• Manage and service provider relationships within assigned territory
• Conduct service calls and site visits to ensure provider satisfaction and address concerns
• Build strong relationships to promote engagement, retention, and network stability

• Collect, review, and process provider contract documents for accuracy and completeness
• Ensure compliance with annual attestation requirements and internal policies
• Process provider changes and maintain accurate system updates

• Partner with internal teams and provider offices to resolve provider and member issues
• Handle routine provider inquiries and support claims-related resolution
• Escalate complex issues appropriately

• Educate providers on policies, procedures, and network requirements
• Conduct provider orientations following established guidelines
• Communicate effectively with internal stakeholders and external partners

• Blend of relationship management, fieldwork, and operational coordination
• Direct impact on network growth, provider satisfaction, and member access to care
• Opportunity to build expertise in managed care, dental networks, and provider engagement

• Associate degree in a related field preferred or an equivalent combination of education and experience; High school diploma or GED required
• 2+ years of experience supporting provider networks, dental offices, managed healthcare, or related sales
• Experience with Dental Medicaid, Medicare, DHMO, or Dental PPO networks preferred

• Knowledge of dental terminology and provider network operations
• Strong communication, presentation, and relationship-building skills (bilingual a plus)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational, time management, and problem-solving skills
• Ability to manage multiple priorities and follow through to resolution
• Customer-focused, detail-oriented, and proactive approach
• Medicaid or Medicare experience preferred

• Remote or home-based with travel up to 25% (including site visits and provider meetings)

• Be part of a mission-driven organization improving access to quality dental care
• Opportunity to grow within provider network management and healthcare operations
• Collaborative, team-oriented culture with strong leadership support

If you’re passionate about building strong provider relationships and supporting network growth in a dynamic healthcare environment, we encourage you to apply.

Location

Our employees are based across multiple office locations throughout the United States. At this time, we are unable to hire employees or support work arrangements outside of the United States.

What Liberty Offers

At Liberty, we believe happy, healthy employees are better equipped to serve our members and make meaningful contributions to their communities. That’s why we offer a competitive and comprehensive benefits package designed to support employee well-being and productivity.
 

We offer a first-class benefits package that includes:

• Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options - including an HDHP with HSA eligibility.
• 100% employer-paid dental insurance and low-cost vision coverage for employees and dependents.
• 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice.
• Short-term disability and a variety of voluntary benefits, including accident, critical illness, and hospital indemnity insurance.
• Generous paid time off, including vacation and sick leave with rollover options, plus 10 paid company holidays and a wellness day.
• Additional benefits including company-paid life insurance, tuition reimbursement, an employee perks program, and flexible work options for eligible positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $53,000 - $63,000/annual, excluding benefits and potential bonuses. Final compensation will be determined based on factors such as geographic location, experience, skills, and education. Liberty is committed to pay equity and also considers internal equity among current employees when making compensation decisions.

Please note that offers are typically not made at the top of the salary range, allowing for future growth and advancement.

Our Commitment

Liberty Dental Plan is dedicated to fostering a workplace where all individuals feel valued, respected, and empowered. We are committed to building an inclusive environment that embraces diverse backgrounds, experiences, and perspectives, while creating a strong sense of belonging across our organization.

We also remain focused on strengthening external partnerships to ensure equitable access to healthcare and improve population health in the communities we serve.

Liberty complies with all applicable laws and regulations related to non-discrimination in employment, recruitment, promotions, transfers, and work authorization requirements.

 

Sponsorship and Relocation

Liberty Dental Plan is an Equal Opportunity Employer (including VETS and individuals with disabilities).

At this time, we do not offer relocation assistance or employment sponsorship.