Associate Director, Customer Journey Analytics - (Contract)

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Lead, grow, and develop analytics project teams and guide the vision for Adobe Customer Journey Analytics clients at Bounteous
• Collaborate with stakeholders to gather business questions and requirements, then develop comprehensive measurement strategy and implementation plans
• Collaborate within multi-disciplinary teams to drive a unified vision for our clients
• Identify gaps throughout the customer experience and recommend best-in-class solutions. Apply strong business understanding to bridge the gap between analytics and business goals, providing insights that lead to tangible improvements in user experience and ROI
• Seek opportunities to clarify what our clients need (not just what they ask for) and look for opportunities to expand client relationships and projects
• Ensure client expectations are met and results are delivered on time
• Articulate complex ideas in a clear and concise manner, both in speech and writing; understand the audience and tailor messages accordingly. Deliver clear and compelling presentations with a focus on strategic narratives
• Exemplify good consulting skills, diplomacy, and effective messaging, and mentor team members in the same vein; share expertise freely
• Adapt to a fast-paced work environment and have the ability to overcome technical and business challenges
• Demonstrate high intellectual bandwidth, as well an ability to prioritize and work on the right things at the right time
• Steer changes in process looking for ways to utilize work and find efficiencies
• Travel as needed to visit prospects and clients and build rapport with global team members

Preferred Qualifications

• College degree (required) plus at least 8+ years of relevant work experience in marketing, consulting, and/or media
• 3+ years managing teams, including leading projects, mentoring team members and building processes
• Deep expertise in Adobe Customer Journey Analytics with experience building brand new installations, having implemented, configured, and customized the tool. Certification preferred
• Built out measurement plans, analytics documentation, custom dashboards and lead client success reviews to drive insight of site performance and the overall customer journey
• Experience with analytics integrations and knowledge of Adobe products such as Adobe Experience Platform (AEP), Adobe Real-Time Customer Data Platform (RT-CDP), Adobe Journey Optimizer (AJO) preferred