Ancillary Services Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Role Overview:

The Ancillary Services Coordinator is charged with the verification and pre-authorization activities related to testing and special services provided by LifeStance Health and associated clinical practices. The coordinator will work collaboratively with patients and office team members to ensure that all charges and benefits are appropriate for necessary treatment. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment. This position is a remote role with the ability to sit within any US locality where LifeStance is represented.

Compensation: $20.00 - $24.00 Hourly with potential bonus

Responsibilities:

• Verify patient medical insurance benefits through phone and online access of private insurance companies, Medicare, and Medicaid to obtain benefit information

• Determine insurance benefit compatibility with LifeStance procedures/visits including, but not limited to testing and special services

• Obtain pre-certification or authorization for procedures and enter into billing system software

• Work closely with providers and operations team to provide the patient with benefit information to facilitate testing or other special services

• Complete a cost estimate with the benefit information. Upload information in medical record and send to the patient for review

• Complete data entry and/or appropriate forms to document patient's benefits coverage

• Alert the Office staff about uninsured, underinsured, and any potential billing issues so the patient can be notified

• Provide accurate, detailed insurance benefits to the requester and detail in the billing system

• Keep accurate documentation of the verification process in the patient electronic chart and any other reporting resources

• Be a resource to other teams regarding the patient benefits

• Support leadership with daily, weekly monthly reporting needs as required

Skills & Experience:

• High school diploma or GED equivalent required

• 2+ years of medical facility or medical office billing experience

• Professional experience and understanding of insurance products and coverage types

• Experience with automated billing systems preferred

• Experience with training in business office activities is preferred

• Ability to work both in a team environment and independently

• Qualified candidates must be legally authorized to be employed in the United States

• Must have experience working with insurance companies, have knowledge of different types of coverage and polices

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Physical Requirements:  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [email protected]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.