Agent Application Designer II

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
Key Responsibilities:

• Maintain and manage internal applications used by agents, ensuring content is current, relevant, and aligned across business lines
• Partner with stakeholders to update workflow content, maintain consistency, and optimize agent experience for business goals
• Consult on workflow design and style, identifying opportunities to improve processes and application usability
• Analyze data to measure impact, forecast return on effort, and inform decision-making
• Manage projects with guidance, tracking progress and delivering results
• Investigate agent feedback, resolve issues, and implement enhancements to improve overall workflow effectiveness

Skills, Experience and Requirements
Education & Experience:

• Bachelor's degree from a four-year college or university; or at least two years related experience and/or training; or equivalent combination of education and experience

Skills and Qualifications:

• Facilitate meetings and communicate effectively with partners, stakeholders, and leadership
• Empathize with agents and customers to understand needs and improve experiences
• Learn quickly, multitask, and adapt under pressure in a rapidly changing environment
• Embrace change to drive team, department, and business progress
• Gather information and collaborate effectively with diverse business partners
• Solve problems creatively and communicate clearly, managing projects independently or collaboratively

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $75,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )