Manages non-CME scientific and clinical exchange programs, including timelines, budgets, healthcare provider communication, audience generation, trainings, client coordination, and onsite execution. Serves as the primary project contact across internal teams, clients, and healthcare providers; tracks deliverables, measures program effectiveness, supports business development, mentors staff, and uses approved AI tools to improve documentation and workflows.
Account Manager, Curio Science
What You’ll Do
As our Account Manager, Curio Science, you will oversee the operations, including faculty communication and audience generation, for non-CME scientific and clinical exchange programs as they are funded. You will also be expected to liaise between internal teams, healthcare providers, and clients where necessary in collaboration with leadership.
A Day in the Life
Deliverables
- Create and maintain project timelines, with input from internal team members
- Track progress of activity against established timelines
- Provide mentorship to account management team
- Execute program plan based on working budget and manage against funding obtained
- Initiate, execute, and measure effectiveness of audience generation
- Provide onsite project management
AI Integration
- Use approved AI tools to support day-to-day account organization, including meeting notes, status updates, timelines, and project documentation.
- Identify opportunities to streamline internal workflows through AI-assisted drafting, summarization, and task tracking while maintaining accuracy and client confidentiality.
- Apply AI thoughtfully to improve efficiency in client service deliverables, ensuring outputs are reviewed, validated, and aligned with agency and client standards.
Client Responsibility
- Serve as the project point of contact for internal teams (Scientific Communications, Creative, Client Services, Finance, etc.), clients, and healthcare providers
- Conduct regular project status meetings with internal core team and clients as necessary
- Maintain contact with healthcare providers throughout the course of the meeting
- Prepare, schedule, and conduct virtual trainings for expert advisors
Internal Responsibility
- May contribute to mentoring and training of more junior staff and to department-wide trainings
Business Development
- Partner with fellow account managers and cross-functional teams to support Vaniam Group business development initiatives
- Create scope of work for new subscriptions
Other duties may be assigned to help drive deliverables within this role.
What You Must Have
Education and Experience
- Bachelor’s degree
- 3+ years of work experience in a medical education company, healthcare communications agency, the biotechnology/pharmaceutical industry
- Technical expertise to include Outlook, Excel, PowerPoint, and other internal communication and project planning tools
- Understanding of Curio Science offerings and ability to describe them to current and potential clients, faculty, and healthcare provider attendees
- Awareness of relevant legal/regulatory requirements governing pharmaceutical industry activities
- Strong customer service focus; history of looking for the above and beyond solutions
Skills and Competencies
- Ability to communicate clearly and work collaboratively in a dynamic, virtual environment
- Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization, healthcare providers, and clients at all times
- Excellent oral and written communication skills, including the ability to provide clear direction and set expectations
- Demonstrate ability to prioritize/plan work activities and meet tight deadlines
- Ability to manage and prioritize personal and/or team workload
- Results-oriented with a commitment to accountability
- Strong organizational and time management skills
- Demonstrate a sense of urgency to obtain results
- Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for project teams to facilitate such quality control
- Leverage approved AI tools to streamline routine tasks, research, content creation, analysis, and workflow management.
Travel Requirements
- Ability to travel within the US and internationally as necessary, based on project, client, and organizational needs (35% travel expected)
The Team You’ll Work Closest With
You will work closely with the Curio Science and leadership teams, with additional collaborations with scientific communications and creative teams based on project type and client.
Why You’ll Love Us:
- 100% remote environment with opportunities for local meet-ups
- Positive, diverse, and supportive culture
- Passionate about serving clients focused on Cancer and Blood diseases
- Investment in you with opportunities for professional growth and personal development through Vaniam Group University
- Health benefits – medical, dental, vision
- Generous parental leave benefit
- Focused on your financial future with a 401(k) Plan and company match
- Work-Life Balance and Flexibility
- Flexible Time Off policy for rest and relaxation
- Volunteer Time Off for community involvement
- Emphasis on Personal Wellness
- Virtual workout classes
- Discounts on tickets, events, hotels, child care, groceries, etc.
- Employee Assistance Programs
Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $85,000 to $95,000. Salary is one component of the total earnings and rewards package offered.
About Us:
Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds in the oncology and hematology marketplace. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visit www.VaniamGroup.com.
Applicants have rights under Federal Employment Laws to the following resources:
- Family & Medical Leave Act (FMLA) poster - https://www.dol.gov/agencies/whd/posters/fmla
- EEOC Know Your Rights poster - https://www.eeoc.gov/poster
- Employee Polygraph Protection Act (EPPA) poster - https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act
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