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Information Technology • Insurance • Software
Provides inbound customer support for Vertafore software through calls, chats, emails, and cases. Resolves basic product, computer software, network, database, and operating system issues; documents resolutions; educates customers on self-service; tracks problem trends; coordinates with internal teams; and assists peers. The role requires office-based or hybrid work, up to 10% travel, and familiarity with SQL, Windows environments, or accounting is beneficial.
Information Technology • Insurance • Software
The Principal Site Reliability Engineer sets enterprise-wide strategy for reliability, scalability, performance, observability, and service ownership. Responsibilities include establishing SLOs, SLIs, error budgets, architectural standards, incident command practices, and blameless postmortems across AWS, hybrid data centers, and customer-hosted environments. The role leads cross-functional reliability initiatives, influences system architecture, supports proactive production operations, and participates in executive on-call rotations.
Information Technology • Insurance • Software
Implement, configure, upgrade, and troubleshoot Vertafore software for clients. Manage multiple concurrent implementations, provide technical guidance, document configurations, participate in design and planning, and support after-hours or weekend production events to ensure successful deployments.
