Companies ServiceNow

ServiceNow

Santa Clara

Total Offices: 20

29,000 Total Employees

Year Founded: 2004

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Customer Success & Experience 2 AI & Machine Learning 1

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ServiceNow Leadership & Management

ServiceNow Employee Perspectives

Whether it’s navigating multi-stakeholder enterprise deals or feeding real-time insights into product strategy, we’re at the frontline of innovation — and I want every team member to feel that impact in their daily work.

Raghuveer Moorthy, Customer Success Transformation Executive

From the article: A Launchpad for Talent: Inside ServiceNow India’s Customer Success Team

Engineering management within the artificial intelligence and cloud service business units actively rejects risk-averse resource mapping. Leaders deliberately build organizational resilience by giving diverse, hungry technical teams direct exposure to high-visibility product rollouts.

"To me, the choice was obvious: Build your people." —Hugo L., Senior Engineering Manager of AI Services

Hugo L., Senior Engineering Manager of AI Services

From the article: Prioritizing Team Capability Over Traditional Tracks

Global talent acquisition and outreach managers align daily benchmarks with the company's broader strategic direction. Leaders focus on infusing day-to-day projects with cross-functional workplace viewpoints by welcoming professionals from non-traditional careers like sales or nursing.

"Our work is infused with rich perspectives as a result of the diverse backgrounds and range of approaches on my team."

—Jonathan C., Director of Global Talent Outreach & Engagement

Jonathan C., Director of Global Talent Outreach & Engagement

From the article: Managing Diverse Perspectives for Shared Success

ServiceNow Employee Reviews

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat, Chief Technology Officer and Executive Vice President, DevOps

"As an engineering leader, one of my primary responsibilities is to develop my people to secure the future of the business... To me, the choice was obvious: Build your people."

Hugo Lafleur, Senior Engineering Manager of AI Services

"The holistic approach and one-on-one coaching helped me develop executive leadership skills, manage up, and apply my learnings to real-world scenarios."

Apurva S., Staff Technical Program Manager

What People Are Saying About ServiceNow

Strategic Vision & Planning: Leadership consistently articulates an AI‑native, governed platform strategy tied to named product pillars and evolving monetization. Feedback suggests this direction is reiterated across conferences, press materials, and earnings commentary.
Purposeful Goal Setting: Financial targets and disclosures anchor the strategy to measurable subscription and AI attach outcomes. Feedback suggests leadership explicitly links roadmap progress to near‑term guidance and large‑deal momentum.
Open & Transparent Communication: Messaging around an 'AI control tower' and autonomous agents is repeatedly communicated in interviews, launches, and briefings. Feedback suggests the narrative is clear and consistently delivered by the CEO and broader leadership.