Teams at ServiceNow

The Principal Customer Success Executive oversees a customer portfolio ensuring success in product adoption, addressing issues, guiding best practices, and mentoring team members.

Ensure the success of top customers by developing relationships, driving product value, ensuring satisfaction, and collaborating across departments.

Lead marketing performance measurement and audience segmentation for B2B demand generation. Build and maintain segmentation logic, measure buying group coverage and pipeline, translate analyses into account targeting, partner with data engineering, present insights to senior leaders, and ensure compliant, well-documented marketing datasets.