SambaSafety Offices

The Revenue Operations Manager oversees revenue operations' health, manages direct reports, addresses billing issues, aligns finance, and improves processes across teams.

Owns content strategy and creation across blogs, email, web, sales collateral, and webinars for specialized fleet and insurance audiences. Translates technical and regulatory topics into authoritative content, manages AI-assisted workflows and quality controls, leads SEO and AEO strategy, develops lifecycle email nurtures, conducts A/B testing, and reports content performance against pipeline and business impact.

Leads Customer Success strategy for Workforce and Insurance customers, managing seven CSMs and enterprise relationships. Owns retention, net revenue retention, expansion, customer journey optimization, segmentation, executive business reviews, strategic account plans, and Sales-to-CS coordination. Uses customer data, automation, and AI-enabled tools to improve efficiency and outcomes. Coaches a distributed team, manages organizational change, and partners cross-functionally to reduce churn and drive customer value.