Jobs at Robinhood

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.

Provide advanced customer support for options and margin issues, resolve escalations, develop subject-matter expertise in derivatives, collaborate with Product/Compliance/Engineering, contribute to knowledge bases and process improvements, and support Event Contracts after obtaining Series 3.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated cases, de-escalates customers, analyzes customer insights, improves support processes, contributes to knowledge and training content, and collaborates with Product, Compliance, and Engineering. Requires financial-services customer experience, active trading or trade-desk experience, Series 7 and 63 licenses, and familiarity with CRM tools.

Provides overnight customer support for complex options trading, margin, and event contract issues. Resolves escalated cases, explains trading products, identifies customer trends, and collaborates with Product, Compliance, and Engineering teams. The role also contributes to knowledge bases, training, onboarding, process improvements, and customer experience initiatives while maintaining regulatory compliance. Series 3 licensure enables event contract support.

Provides real-time support to customer experience agents across chat, email, and phone. Resolves escalated customer cases using documented policies and playbooks, issues authorized credits and refunds, recognizes when to involve supervisors, documents interactions, and identifies recurring questions or process gaps. The role emphasizes empathetic de-escalation, clear communication, and teaching agents to handle similar issues independently.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated concerns, de-escalates customers, analyzes trends, contributes to knowledge bases and training, and collaborates with Product, Compliance, and Engineering teams to improve customer experience and platform functionality. Requires active Series 7 and 63 licenses, with Series 3 required within 120 days. The role includes overnight remote shifts after onboarding and supports active traders.

Lead the Executive Office customer experience team handling complex executive, legal, and regulatory escalations. Set complaint-management strategy, develop senior specialists, improve resolution standards, monitor performance and complaint trends, identify root causes, and partner with Compliance, Legal, Product, and CX leadership on systemic improvements. Ensure customer outcomes, operational effectiveness, and regulatory requirements are balanced while improving tools, processes, knowledge, and automation.

Manages daily margin calls, margin sellouts, account risk, intraday alerts, reconciliations, escalations, interest rates, and operational testing. Communicates with customers, supports critical incidents and on-call coverage, maintains SOPs, and partners with clearing, product, compliance, international, and engineering teams to improve processes, automation, and regulatory compliance.

Analyze short-term staffing performance across a 1–90-day horizon. Identify forecast variances, performance gaps, and operational inefficiencies; develop reports and models; recommend staffing adjustments; support real-time planning during critical events; and improve workforce planning processes through automation and scalable decision-making.

Owns knowledge management, content governance, and operational readiness across multiple functions. Leads SOPs, runbooks, launch readiness, go/no-go decisions, risk mitigation, stakeholder alignment, support preparation, metrics analysis, and continuous improvement. Establishes scalable content standards and coaches colleagues while using AI to solve complex knowledge and workflow problems.

Investigate bank and credit card fraud involving transactions, identity theft, account takeover, wire transfers, payment fraud, and check fraud. Analyze financial records, identify suspicious patterns, conduct interviews, gather evidence, and collaborate with Compliance, Risk, Legal, and Operations. Apply FCRA and other regulatory requirements, document findings, resolve cases, communicate with customers, and maintain confidentiality while supporting fraud prevention and compliance.

Supports compliance operations for Robinhood Asset Management’s investment advisory business. Responsibilities include implementing regulatory policies, validating supervision and controls, resolving complaints and client inquiries, identifying risks, building compliance workflows, testing books and records, establishing information barriers, and addressing conflicts of interest. The role collaborates across teams to support compliant product launches and improve customer-facing advisory services.

Lead security incident responses, build and maintain detection engineering frameworks across cloud and Kubernetes environments, and architect AI-driven Autonomic Security Operations capabilities. The role involves analyzing multi-language codebases, identifying vulnerabilities, tuning detection pipelines, developing SOAR playbooks, communicating with executives during high-pressure incidents, and participating in a weekly on-call rotation.

Leads red team operations, penetration testing, threat modeling, and adversarial simulations across applications, infrastructure, corporate, and physical environments. Develops security-testing tools, partners with detection and response teams, communicates and remediates findings, leads related incidents, and mentors offensive security engineers. The role requires advanced knowledge of cloud, containers, defensive evasion, identity security, network protocols, and MITRE ATT&CK, along with Python, Go, and JavaScript proficiency.

Investigate suspected fraud alerts end to end, determine fraud outcomes, identify emerging trends through data analysis, document case rationales, refer cases to relevant teams, and occasionally communicate with customers. The intern will use critical thinking, pattern detection, and analytical skills to protect customers and reduce fraud exposure.

Lead firm-commitment underwriting operations and retail new-issue distribution, ensuring compliance with FINRA rules across deal lifecycle. Supervise due diligence, pricing, allocation, settlement, WSPs, and reporting while partnering with Compliance, Finance, and Trading Operations. Advise on underwriting operations technology and maintain supervisory controls.

Lead and execute red team exercises and penetration tests across applications, infrastructure, and physical environments. Mentor teammates, develop automation tools, partner with detection/response teams, prioritize and drive remediation, and conduct adversarial simulations to improve detection and incident readiness.