Jobs at Robinhood

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We’re looking for a master multitasker with exceptional communication skills and an upbeat, self-starter attitude. You’ll partner closely with our Head of Brokerage Operations in implementing efficient administrative processes to support rapid growth. This role relies heavily on the ability to be highly organized and responsive, with the willingness to meet each challenge directly. At Robinhood, Senior Administrative Assistants are passionate about the integral role they play as a crucial partner to executives.

The Market Operations team at Robinhood is responsible for traditional middle office brokerage operations. Our mission is to deliver an excellent end-customer experience and mitigate firm risk while supporting cutting-edge brokerage and financial products. We’re looking for a business leader and owner of market data at Robinhood to join our trading team. As a Market Operations Specialist (Market Data), you’ll be responsible for managing market data feeds from exchanges and vendors, ensuring we’re in compliance with data governance policies, data usage, and reporting standards, managing vendor relationships, and troubleshooting market data issues. You’ll work with our product, compliance, and engineering teams to prioritize enhancements, support strategic initiatives, and perform business analysis. This role will be critical to identifying, consulting, and building the infrastructure to gather and display quality market data on Robinhood.

We are looking for an exceptional Workforce Management (WFM) Capacity Planning/Forecast Analyst--someone who is passionate about their work, understands how to manage customer contacts across a network of contact centers, and has the ability to contribute new innovations within the Robinhood Workforce Optimization & Analytics Team. In this role, you will work across multiple workforce management disciplines including interval level forecasting, scheduling, proficient level reporting, and optimizing manpower in contact center environments. You will support and own proactive tactical workforce management responses to address service level challenges. You will also face a wide range of problem-solving situations mainly focused on Robinhood’s specialty teams starting with short-term forecasting, allocations, and reporting.

The Compliance Surveillance Associate will be responsible for designing and implementing processes and controls. This includes monitoring exception reports to identify market manipulation and suspicious activity as well as drafting responses to regulatory inquiries. The successful candidate will support the team in monitoring customer behavior to ensure we meet our requirements under Firm policy, BSA, FinCEN guidance, SEC rules, and FINRA regulations. 

We are looking for an exceptional admin to support our Workforce Management Team in Customer Experience (CX). The administrator is responsible for the overall support and administration of key tools and systems used by Robinhood’s CX organization. 

As a part of the Learning and Development (CX) team this role will allow us to have more impact, more quickly by making core L&D processes possible. Trainings consists of licensing preparation, licensed representative career pathing, special projects around advanced learning, leadership, industry learning, advanced case management, and future learning needs as the organization grows to align with the financial industry knowledge needs. In addition, you will support new product and service trainings, system trainings, client interactions trainings, and software training. Facilitating training sessions on complex and advanced topics, including team leader trainings, and high level customer relations.

Outrider seeks a Senior Director of Strategy and Planning to be the primary initial interface with our Fortune 200 client base to create detailed strategic plans that support and inform the deployment of autonomous vehicles within the customer’s distribution facility network.

As a Quality Analyst you will audit customer interactions across all channels, including email, social, chat and phone (inbound & outbound), assessing accuracy and effectiveness across quality, compliance and customer experience dimensions. You will track audit results in the quality monitoring system and may be asked to provide feedback to improve agent performance. The successful candidate will collaborate with CX leaders and the L&D team to build relevant action plans and training programs to drive improvements and support our mission to deliver world class service at scale.

In this role, you will also be responsible for building CBTs (Computer-based training) webinars, and other training programs utilizing LMS platforms. Assignments will include; needs analysis, custom course development, editing, evaluation and learning assessments. Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields. The ideal candidate will provide resolutions to a diverse range of complex problems and will assess curriculum improvement opportunities, revise training collateral and make recommendations as necessary. Provides assessment and oversight of training effectiveness and provides support and feedback to trainers as required.  

Robinhood’s Customer Experience team is committed to providing outstanding service to our customers -- many of whom are investing for the first time. At the heart of this effort is our team of dedicated Customer Experience Associates (CXAs) and Licensed Customer Experience Representatives (CXRs), who serve as the voice of our customers and help resolve issues quickly, efficiently and with empathy. In your role as a Customer Experience Manager, you will lead a team of CXAs and CXRs as they assist our ever-growing customer base. 

Robinhood’s Customer Experience team is committed to providing an outstanding customer experience. In your role as a Registered Customer Experience Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus on Equities trading, Margin, and Options trading related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers’ experience using our products as seamless as possible.

As a Compliance Specialist on our Compliance Brokerage Services team, you’ll be responsible for expert-level review of complaints to determine FINRA filing applicability. This position will act as the lead reviewer for the team and will provide insight into our multifaceted workflow while strategically managing resources to meet deadlines. The successful candidate will have strong data analysis skills to identify trends of complaints and to synthesize information in a compelling manner for our stakeholder consumption. 

We need a software engineer who can hit the ground running, directly creating the tools and automation required to create magical customer support experiences. We need a full-stack engineer comfortable creating both distributed systems and the React UIs to let both our customers and our staff interact with them.

The Financial Crimes Organization is looking for full time investigator roles in our Denver office. The Sanctions Investigator will manage all aspects of an investigation including the in-depth analysis of internal and external data sources. 

We're looking for a motivated self-starter to take ownership of operational communications to our customers. As an Account Operations Lead (Communications), you will serve as a program expert and own processes critical to maintaining Robinhood’s brokerage communication program. This includes crafting customer communications, auditing current communications, sending out mass communications and approving customer communications in a principal capacity. You’ll be expected to partner with multiple teams within brokerage operations, customer service, compliance, and product. This is an opportunity to join an important pillar of Robinhood’s business.

The Fraud Investigations Team Lead is responsible for providing first-line supervision of fraud investigators, procedures, and production at Robinhood. The team lead is a fraud typology expert in their unit, and owns overall unit development and improvement. The team also coordinates and assists with quality control, on-boarding, and the delivery and development of new training.

The Fraud Investigations Manager is responsible for providing leadership for all front-line fraud investigations. You will supervise team leads, SMEs, and analysts, and oversee fraud procedures, quality, and case production at Robinhood. In this role you are also responsible for capacity and strategic planning, hiring, and providing guidance for our reporting, training, and professional development programs.

The Marketing Compliance Associate will be responsible for reviewing, advising, auditing, and Principal Reviewing - PR (approving) retail communications content (which includes advertising & marketing) to ensure compliance with regulatory requirements and internal guidelines. Under minimal supervision, the associate will support the team in guiding internal customers (Marketing, Social, Communications, Public Relations (PR) and Product) teams on the compliance for projects and customer facing communications to ensure we meet our requirements under Firm policy, SEC rules, FINRA regulations and other regulatory agencies.

The CX Speech and Text Analytics Specialist will use business insights drawn from analytic software to identify business process and product opportunities within CX and Robinhood. This individual will be instrumental in the implementation & ownership of future speech & text analytic softwares within the Customer Experience organization. Individuals in this role should demonstrate strong program management & trend analysis skills. They are generally tasked with collaborating cross-functionally with partners & key stakeholders throughout Robinhood. They will be responsible for ensuring all team members at Robinhood understand how the organization is performing against our customer experience goals. This is a unique opportunity to grow your leadership skills within a critical, rising function at Robinhood.

We are looking for an BI/Visualization Analyst to democratize data and drive data-obsessed decisioning for all employees by helping to lead and manage Robinhood Looker instances. In this particular role, you will lead the Looker administration - managing the governance that allows for responsible data democratization and decisioning with training, guidance, style guides, access controls and SQL / LookML code reviews. You will additionally assist the BI / Visualizations team in the creation and adoption of visualizations and train the broader CX organizations and business partners how to create their own dashboards. You will create documentation to ensure consistency of reporting and enable self-service among the CX leaders and business partners.