Jobs at Robinhood

Leads red team operations, penetration testing, threat modeling, and adversarial simulations across applications, infrastructure, corporate, and physical environments. Develops security-testing tools, partners with detection and response teams, communicates and remediates findings, leads related incidents, and mentors offensive security engineers. The role requires advanced knowledge of cloud, containers, defensive evasion, identity security, network protocols, and MITRE ATT&CK, along with Python, Go, and JavaScript proficiency.

Provide advanced customer support for options and margin issues, resolve escalations, develop subject-matter expertise in derivatives, collaborate with Product/Compliance/Engineering, contribute to knowledge bases and process improvements, and support Event Contracts after obtaining Series 3.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated cases, de-escalates customers, analyzes customer insights, improves support processes, contributes to knowledge and training content, and collaborates with Product, Compliance, and Engineering. Requires financial-services customer experience, active trading or trade-desk experience, Series 7 and 63 licenses, and familiarity with CRM tools.

Investigate suspected fraud alerts end to end, determine fraud outcomes, identify emerging trends through data analysis, document case rationales, refer cases to relevant teams, and occasionally communicate with customers. The intern will use critical thinking, pattern detection, and analytical skills to protect customers and reduce fraud exposure.

Lead and coach a team of Onboarding Specialists to drive asset growth and customer consolidation into Concierge services. Oversee pipelines, ensure regulatory compliance (RegBI, telemarketing), partner cross-functionally to improve workflows, manage escalations, and optimize team performance through data-driven coaching and process improvements.

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.

Conduct complex AML investigations across cryptocurrency, brokerage, and fiat transactions; analyze blockchain fund flows using Chainalysis, TRM, or similar tools; assess customer risk; draft regulatory Suspicious Activity Reports; manage investigations through closure; and identify monitoring trends, control gaps, and process improvements supporting BSA/AML compliance.

Manages daily margin calls, margin sellouts, account risk, intraday alerts, reconciliations, escalations, interest rates, and operational testing. Communicates with customers, supports critical incidents and on-call coverage, maintains SOPs, and partners with clearing, product, compliance, international, and engineering teams to improve processes, automation, and regulatory compliance.

Lead firm-commitment underwriting operations and retail new-issue distribution, ensuring compliance with FINRA rules across deal lifecycle. Supervise due diligence, pricing, allocation, settlement, WSPs, and reporting while partnering with Compliance, Finance, and Trading Operations. Advise on underwriting operations technology and maintain supervisory controls.

Lead and execute incident response, build and tune global detection pipelines for cloud and Kubernetes, architect AI-native Autonomic Security Operations, analyze multi-language code for vulnerabilities, mentor engineers, and participate in on-call rotations.

Lead and execute red team exercises and penetration tests across applications, infrastructure, and physical environments. Mentor teammates, develop automation tools, partner with detection/response teams, prioritize and drive remediation, and conduct adversarial simulations to improve detection and incident readiness.

As a Customer Experience Representative, you'll support customers through various channels, addressing issues related to trading and enhancing their experience based on feedback.