Jobs at Robinhood

As a Senior Crypto AML Investigator, you will lead investigations into suspicious cryptocurrency activity, analyze blockchain transactions, evaluate customer behavior, and prepare Suspicious Activity Reports, while mentoring team members and improving processes.

The Customer Experience Manager leads and develops a customer support team, enhances the customer experience in financial services, and serves as a subject matter expert.

Review and approve public-facing communications to ensure SEC/FINRA and internal policy compliance. Advise product, marketing, and social teams, audit materials, implement process improvements, and guide stakeholders on high-risk topics like options, margin, and promotions.

The role involves covering financial news, creating short- and long-form content, monitoring market data, and collaborating with editorial teams to enhance news delivery for Robinhood users.

Lead firm-commitment underwriting operations and retail new-issue distribution, ensuring compliance with FINRA rules across deal lifecycle. Supervise due diligence, pricing, allocation, settlement, WSPs, and reporting while partnering with Compliance, Finance, and Trading Operations. Advise on underwriting operations technology and maintain supervisory controls.

Provide high-touch customer support via chat, email, and phone; resolve inquiries using independent judgment; escalate product feedback to improve experience; develop product and financial knowledge; work scheduled shifts within a 24/7 service model and meet in-person attendance requirements during and after onboarding.

As a Customer Experience Manager, you will coach and develop a customer support team, ensure performance targets are met, and respond to complex customer issues in finance and trading.

As a Crypto Compliance Lead, you will guide product teams on regulatory requirements and support compliance reviews for crypto products. Responsibilities include advising during the product lifecycle, reviewing features and communications, and conducting regulatory examinations.

As a CFP Relationship Manager, you will guide clients through financial planning, provide education, and coordinate services while ensuring compliance across all interactions.

As an Advanced Services Representative, you will handle complex customer queries related to options and margin trading, empower customers through education, and provide feedback for product improvement.

As a Customer Experience Representative, you'll support customers through various channels, addressing issues related to trading and enhancing their experience based on feedback.