As a Senior Collections Operations Specialist, you'll manage daily operations, support vendor agents, ensure quality assurance, and drive process improvements in Collections.

Lead fraud detection strategies by analyzing transaction data and collaborating with teams to optimize fraud prevention measures and reduce false positives.

Oversee vendor performance management, coordinate with internal teams, analyze data for improvements, and manage relationships with third-party service partners.

As a Customer Experience Representative, you'll support users through various channels, resolve complex issues, and provide feedback for improving customer service.

As a Customer Experience Representative, you will resolve complex issues for high-value clients, educate them on financial products, and maintain high customer satisfaction through empathetic service.

As an Advanced Services Representative, you will support customer experience by resolving complex issues related to options trading and margin, providing solutions, and enhancing customer satisfaction. You'll collaborate with cross-functional teams and contribute to internal knowledge bases.

Support customers with derivative products, addressing inquiries, assessing risk, utilizing internal tools, and communicating complex topics clearly.

As a Fraud Investigator, you will analyze suspicious activities, investigate fraud cases, collaborate with internal stakeholders, and ensure regulatory compliance.

Lead a team in delivering risk assessments and governance aligned with enterprise frameworks. Partner across teams to enhance risk management and compliance.

The Brokerage Communications Specialist drafts and manages customer-centric communications, supports operational tasks, coordinates cross-functional collaboration, and ensures compliance with industry regulations.

As a CX Strategy Specialist, you will enhance customer satisfaction by optimizing processes, gathering feedback, and linking operations with product teams, ensuring a seamless customer experience.