Jobs at Robinhood

Lead development and operationalization of compliance framework for a new investment advisory offering. Own testing, surveillance, audits, risk assessments, regulatory responses, and policy implementation. Partner cross-functionally to build workflows, books-and-records controls, information barriers, and conflict-of-interest safeguards while promoting a fiduciary, client-first compliance culture pre-launch and post-launch.

Lead development and oversight of the Crypto AML and Sanctions program. Advise product, risk, and legal on AML/sanctions/fraud risks, manage compliance projects, support licensing, testing, audits, regulatory exams, and global program alignment. Produce policies, reports, and respond to external requests while coordinating corrective actions and board/committee reporting.

Review and approve enterprise and third-party public-facing communications for regulatory and brand compliance. Provide early guidance to creative teams, draft practical compliance guidelines, engage legal counsel, and improve review processes and documentation to ensure adherence to FTC, SEC, FINRA, CFTC, FCA and firm standards.

Handle inbound customer calls for accounts with active fraud alerts; investigate fraud across ACH, debit card, crypto and wire transfers; gather customer information and documentation; determine fraud or no-fraud using investigative techniques; document findings, communicate next steps to customers, and surface emerging fraud trends through analysis.

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.

Support execution of crypto risk management: perform RCSAs, assess product and process risks, develop and monitor KRIs, manage issue remediation lifecycle, prepare governance reporting, and partner with operations, compliance, engineering, and enterprise risk teams.

As a Customer Experience Representative, you'll support customers through various channels, addressing issues related to trading and enhancing their experience based on feedback.

As an Advanced Services Representative, you will handle complex customer queries related to options and margin trading, empower customers through education, and provide feedback for product improvement.

Lead content and knowledge strategy across multiple functions—owning creation, governance, and lifecycle of SOPs, help content, runbooks, and playbooks. Drive readiness for launches and policy changes, coordinate cross-functional stakeholders, set content standards and information architecture, analyze metrics, communicate risks and performance to all levels, coach colleagues, and apply AI to solve complex domain-specific knowledge problems.

Provide advanced customer support for options and margin issues, resolve escalations, develop subject-matter expertise in derivatives, collaborate with Product/Compliance/Engineering, contribute to knowledge bases and process improvements, and support Event Contracts after obtaining Series 3.

Lead Detection & Response and Threat Intelligence across North America: set technical vision, build high-performing teams, mature detection and incident response, run high-severity incidents as Incident Commander, define security metrics, drive AI/automation adoption, and partner with engineering and trust teams to translate threats into scalable defenses.

Identify, engage, and build pipelines of executive- and senior-level talent via market mapping, targeted outreach, and relationship-building. Partner with recruiters and leaders to define profiles, manage executive searches in Greenhouse/Gem, analyze sourcing data, and refine strategies to support succession and long-term talent planning.

Lead firm-commitment underwriting operations and retail new-issue distribution, ensuring compliance with FINRA rules across deal lifecycle. Supervise due diligence, pricing, allocation, settlement, WSPs, and reporting while partnering with Compliance, Finance, and Trading Operations. Advise on underwriting operations technology and maintain supervisory controls.