Partners with sales, engineering, product, and prospective clients to lead technical discovery, demonstrations, proof-of-concept sessions, workshops, security responses, and solution design. Translates customer requirements into architecture diagrams, implementation roadmaps, and proposals while supporting deal strategy and sales negotiations. Collaborates with delivery and customer success teams to ensure smooth implementation transitions and influences product roadmap priorities through customer feedback.

Own technical health and escalation outcomes for strategic B2B accounts. Lead Sev1 and Sev2 incidents, coordinate customer communications and resolution, define escalation and account-health frameworks, maintain technical blueprints, drive platform adoption, and partner with customer success teams on business reviews. Serve as the senior technical escalation point while improving operational consistency across the advisory function.

Own post-sale onboarding, adoption, retention, and value realization for enterprise law firm and corporate accounts. Design tailored change-management playbooks, transformation roadmaps, success plans, and measurable ROI outcomes. Lead stakeholder engagement, training, enablement, and operating cadences while coordinating GTM, Product, Engineering, Marketing, Legal Engineering, and Support teams. Serve as a strategic advisor to senior legal stakeholders, identify expansion opportunities, and translate customer feedback into product and go-to-market improvements.