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Fintech • HR Tech
Resolve payroll tax notices for customers by researching discrepancies and tax laws, communicating with tax agencies, documenting cases, and collaborating with compliance and tax operations teams. Manage a daily queue, meet deadlines, explain complex issues clearly, use AI tools, and provide proactive customer support while identifying process improvements and escalating complex cases when needed.
Fintech • HR Tech
Build and scale full-stack benefits renewal products using Ruby on Rails and JavaScript/React. Design frontend experiences, backend APIs, automated workflows, and tests; own features from specification through launch and iteration. Lead complex, multi-quarter initiatives, collaborate cross-functionally, conduct experimentation, mentor engineers, and apply AI tools to accelerate development and improve testing. The role focuses on reducing errors and simplifying health insurance renewal processes for customers.
Fintech • HR Tech
Own end-to-end product design for Gusto’s Money, Banking, Retirement, or HR Experiences teams. Responsibilities include framing ambiguous problems, shaping product roadmaps, designing accessible and trustworthy AI-enabled experiences, conducting customer research, evolving design systems, and collaborating with product, engineering, and data teams. The role requires strong craft, systems thinking, judgment around AI uncertainty and human handoffs, and experience shipping products in high-trust or regulated domains.
