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Fintech • HR Tech
Lead Gusto's AI/ML strategy, managing teams in Machine Learning Engineering, AI, and Risk Data Science. Ensure systems are reliable and impactful while fostering a culture of technical excellence.
Fintech • HR Tech
Serve as the primary, consultative point of contact for retirement benefits clients via phone, email, and Zoom. Provide expert support on 401(k) and plan health, proactively identify churn risk, educate customers on fiduciary responsibilities, leverage AI tools and cross-functional partners to resolve issues, and drive customer retention and engagement.
Fintech • HR Tech
Lead design and maintenance of Workbench components and token architecture, pair with engineers on implementations, build AI tooling and LLM-readable documentation, support builders via office hours and reviews, and drive component architecture and migration during a brand refresh.













