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Fintech • HR Tech
Own CX data infrastructure, including pipelines, data models, governance, monitoring systems, and Streamlit dashboards. Apply advanced statistics and AI-assisted anomaly detection to identify customer experience opportunities and performance issues. Partner with CX leaders, data science, engineering, and Salesforce teams to define metrics, answer causal questions, and guide operational decisions. Establish data quality standards, validate AI-generated outputs, communicate insights clearly, and mentor data practitioners.
Fintech • HR Tech
Designs, facilitates, and evaluates data-driven learning programs for customer experience teams. Responsibilities include instructional design, AI-enabled training, cohort and program management, stakeholder consultation, learner coaching, communications, and learning analytics. The role owns program outcomes, uses Kirkpatrick Model evaluations and KPIs to optimize learning, and mentors learners and junior team members while partnering with senior leadership.
Fintech • HR Tech
Lead systems-level product design across pricing, packaging, billing, revenue systems, internal tools, and coordinated customer messaging. Define scalable experience architecture across email, sales, in-product, and AI surfaces while balancing internal and external user needs. Collaborate with cross-functional teams, facilitate workshops, contribute to the design system, and use qualitative and quantitative insights to refine solutions.
